topic Re: Sending phone for repair to carphone warehouse in XZ Series

Sending phone for repair to carphone warehouse

lowkey — Mon, 11 Sep 2017 11:53:50 GMT

I just wanted to know, if i send my phone to carphone warehouse for repairs and the faults are covered by the warranty will still charge me?

Re: Sending phone for repair to carphone warehouse

najodleglejszy — Mon, 11 Sep 2017 12:01:13 GMT

if they're authorized by Sony to repair their devices, you shouldn't be charged. that said, I'm not sure if they are.

Re: Sending phone for repair to carphone warehouse

lowkey — Mon, 11 Sep 2017 12:05:35 GMT

thanks for your reply.. just managed to find this on their website

"Together with Team Knowhow, our expert service partner, we run one of the largest and most sophisticated mobile phone repair facilities in Europe. We are manufacturer accredited to repair iPhone, Samsung Sony, HTC & LG phones under warranty. "

Re: Sending phone for repair to carphone warehouse

najodleglejszy — Mon, 11 Sep 2017 12:36:35 GMT

in that case, if they decide that the repair is covered by your warranty, they shouldn't charge you for it as far as I can tell.

Re: Sending phone for repair to carphone warehouse

CameronT — Tue, 12 Sep 2017 02:30:45 GMT

Hi @lowkey,

I recommend you contact your Local support team to confirm if they are authorised repair agents, just to be sure.