topic Re: Not getting 4g only h+ international g8141 in XZ Series

Not getting 4g only h+ international g8141

madtexan13 — Wed, 30 Aug 2017 17:14:05 GMT

Preferred network set to lte

Downloaded network setting twice

Called AT&T, was told an international phone doesn't get 4g

Should I find a rep will change the IMEI to one from AT&T?

Re: Not getting 4g only h+ international g8141

najodleglejszy — Wed, 30 Aug 2017 18:49:20 GMT

hmmm, that's weird, as the XZP supports AT&T LTE bands. do you have another AT&T SIM to try it on the phone? or another phone to try your SIM on?
also as far as I know, changing IMEI number wouldn't help and last time I checked it was illegal to do.

Re: Not getting 4g only h+ international g8141

Uliwooly — Thu, 31 Aug 2017 00:04:14 GMT

@madtexan13

I have AT&T and the same Xperia XZ Premium, which APN settings do you have?

settings > more > mobile networks > Access point names > take a screenshot > post it here > and you can send me a Private Message to remind me.

Re: Not getting 4g only h+ international g8141

madtexan13 — Thu, 31 Aug 2017 00:27:10 GMT

I've tried 2 Sims. I do have another phone I can try and good looking out about the IMEI. I thought maybe it wasn't reading as a 4g lol didn't know it was illegal.

Re: Not getting 4g only h+ international g8141

Uliwooly — Thu, 31 Aug 2017 00:38:13 GMT

@madtexan13

Name

ATT Nextgenphone

APN

nxtgenphone

Proxy

Not set

Port

Not set

Password

Not set

Server

Not set

MMSC

http://mmsc.mobile.att.net

MMS proxy

proxy.mobile.att.net

MMS port

MCC

310

MNC

410

Authentication type

Not set

APN type

default,mms,supl,fota,hipri

APN protocol

IPv4/IPv6

APN roaming protocol

IPv4

Bearer

Unspecified

MVNO type

None

Make sure that under APN type there aren't any space after ,

Re: Not getting 4g only h+ international g8141

madtexan13 — Thu, 31 Aug 2017 01:33:50 GMT

This didn't work. It recognizes that I am on an ATT network, but no connection on the data side. I thought with network compatibility either the domestic or UK version of the phone would work. So I bought the UK version because of the fingerprint sensor. There has to be a workaround. Thanks for the help guys.

Re: Not getting 4g only h+ international g8141

madtexan13 — Thu, 31 Aug 2017 01:34:49 GMT

@uliwooly wrote:
@madtexan13
Name
ATT Nextgenphone
APN
nxtgenphone
Proxy
Not set
Port
Not set
Password
Not set
Server
Not set
MMSC
http://mmsc.mobile.att.net
MMS proxy
proxy.mobile.att.net
MMS port
80
MCC
310
MNC
410
Authentication type
Not set
APN type
default,mms,supl,fota,hipri
APN protocol
IPv4/IPv6
APN roaming protocol
IPv4
Bearer
Unspecified
MVNO type
None
Make sure that under APN type there aren't any space after ,

Re: Not getting 4g only h+ international g8141

Lord_viridis — Thu, 31 Aug 2017 12:41:34 GMT

Does your sim receive 4G services?

Has it ever connected to 4G before?

Re: Not getting 4g only h+ international g8141

madtexan13 — Thu, 31 Aug 2017 14:35:52 GMT

The first Sim card did, when I took it to ATT they swapped my old one with a different one so this one hasn't.

Re: Not getting 4g only h+ international g8141

Lord_viridis — Thu, 31 Aug 2017 15:18:24 GMT

Sounds like they didn't activate the service on that sim.

Re: Not getting 4g only h+ international g8141

Uliwooly — Thu, 31 Aug 2017 18:00:44 GMT

@madtexan13

Have they added the IMEI number to their database?

Re: Not getting 4g only h+ international g8141

JamesJ2017 — Thu, 31 Aug 2017 21:02:38 GMT

My G8141, purchased in UK, works fine on AT&T, and gets both 4G and LTE (indicator on phone shows 4G+ when on LTE). Are the 9th & 10th digits on your SIM card (not IMEI) "27"? If not, get a SIM from AT&T that has that.

Re: Not getting 4g only h+ international g8141

madtexan13 — Thu, 31 Aug 2017 21:21:08 GMT

Ha yes the sim does have 27 as the 9th and 10th. I laugh out of frustration. I was told all this was because it was the UK version, so today I also bought the domestic version. It rolls from G, G+, LTE+,BUT with a max download of 3.2 and a MAX upload of. 082 I called ATT tech to make sure it was provisioned correctly and they said it was so what else can I do besides take it back?

Re: Not getting 4g only h+ international g8141

YoGem — Thu, 31 Aug 2017 21:34:40 GMT

@madtexan13 from your username I can imagine you are from... Texas and I may know why you are having this kind of problems with AT&T.. especially if by chance you are in the 75070 area. In the last 3 months I started having issues with t-mobile and LTE was not able to connect but I was able to connect in roaming to AT&T and having LTE with both My X Compact international and my XZ Premium, then about one month and a half ago also AT&T signal degraded in the same area and the roaming trick isn't working properly either. I am not aware of what's the issue with AT&T and T-Mobile, it could be that they are starting to test the 5G and so some channels and frequencies may be conflcting however I noticed that Sprint and Verizon are the ones that are suffering less.