topic Re: The notification bar issue in XZ Series

The notification bar issue

Zayah83 — Sat, 26 Aug 2017 07:40:49 GMT

It's been days since my phone enter safe mode .......after I switch it back to normal mode the notification bar above cant scroll down but it's working on Landscape mode

What should I do now?

Re: The notification bar issue

Emir1 — Wed, 30 Aug 2017 08:17:26 GMT

Hi @Zayah83, I am sorry to hear about what you are experiencing.

When the device is in landscape mode, does the area of the display where the notification bar is located in while in portrait mode work? In addition, could you try the Diagnostics test under Settings > About phone > Diagnostics > Test > Touchscreen, and try to clear the top area, does that work?

In addition, do I understand you correctly in that it works while in safe mode?

Let me know how it went!

Re: The notification bar issue

Zayah83 — Wed, 30 Aug 2017 15:43:38 GMT

Now it can't work under safe mode while I try the testing method you mention......its unable to clear the top 0.1cm of the screen test.

Re: The notification bar issue

Uliwooly — Wed, 30 Aug 2017 16:36:16 GMT

@Zayah83

Time to get it inspected and repaired by your Local support

Re: The notification bar issue

Emir1 — Thu, 31 Aug 2017 06:28:34 GMT

I am sorry to hear that, but it would be best to get it examined by a technician at an authorized service center as @uliwooly mentioned. In order to do so, you may get in touch with your Local support so that they may assist you.