topic Re: I have a problem when I have a call the screen turned off in XZ Series

I have a problem when I have a call the screen turned off

Eslam_Emankoko1 — Fri, 25 Aug 2017 03:25:24 GMT

My mobile close off the screen when I resive a call or I make a call took and turned it on when i was finished i am trying every thing to don't turn it off the screen and i push the power key but it's filled. Please help

Re: I have a problem when I have a call the screen turned off

Uliwooly — Fri, 25 Aug 2017 03:57:22 GMT

@Eslam_Emankoko12345

does your phone has a protective case, film or anything blocking the proximity sensor?

Re: I have a problem when I have a call the screen turned off

Eslam_Emankoko1 — Fri, 25 Aug 2017 16:01:40 GMT

No I don't have any thing to close it I am trying every thing

Thank you for your help

Re: I have a problem when I have a call the screen turned off

Uliwooly — Fri, 25 Aug 2017 16:09:32 GMT

@Eslam_Emankoko12345

Could you test the phone ?

Settings > about phone > diagnostics > test > test the phone

also, boot in >>> safe mode and test the phone