topic Re: Video on XZ Premium doesn't pla in XZ Series

Video on XZ Premium doesn't pla

TWRXperia — Wed, 23 Aug 2017 23:48:57 GMT

I have the G8142 model and have been using it fine for a month or so. But now I find that I cannot watch any video that was taken on it. I can watch a Youtube video, but nothing taken on the device itself will play. All I get is the circle going 'round endlessly

I've tried clearing the cache but it didn't work

I've downloaded the VLC app and can watch them in there but would prefer if the device could play its own video

Any help to get this working again?!?

Re: Video on XZ Premium doesn't pla

Uliwooly — Thu, 24 Aug 2017 00:03:44 GMT

@TWRXperia

where are the video files? (SD or internal storage)

Re: Video on XZ Premium doesn't pla

TWRXperia — Thu, 24 Aug 2017 00:13:47 GMT

Hi uliwooly

Video is stored on the device, there is no SD card in it at the moment

Would also prefer not to have to wipe the device every time this happenes. I've only just got it set up and working properly

Re: Video on XZ Premium doesn't pla

Uliwooly — Thu, 24 Aug 2017 01:22:04 GMT

@TWRXperia

To narrow down the issue, boot in safe mode > test it > report back.

Re: Video on XZ Premium doesn't pla

TWRXperia — Wed, 06 Sep 2017 01:27:11 GMT

Apologies uliwooly, been on the go for the last few weeks

The result is it's the same in safe mode. The preview plays when looking at it in the Album, but you endlessly get the circle if you try to open the video file. Files play fine in the VLC app though it's much harder to navigate to the file you want when forced to use it

Re: Video on XZ Premium doesn't pla

CameronT — Thu, 07 Sep 2017 01:25:30 GMT

Hi @TWRXperia, Welcome to the community. I am sorry to hear about this

Try resetting the video app. You can do this by going to Settings > Apps > Video > Force Stop > Storage > Clear Data, then restart the phone.

Does that help any?