topic Re: Notification profiles self changing. in XZ Series

Notification profiles self changing.

TheBoobel — Tue, 04 Jul 2017 17:15:08 GMT

So I've had my xz premium a couple weeks now. And it is getting increasingly frustrating to use this phone.

First I find that small apps has been removed. That was so useful for screenshotting nice and quick. I understand that is Googles error apparently.

Then the touch screen sometimes just doesn't respond until 3/4 touches of the screen.

The device loves to get quote hot, something that my last 4 Sony phones have done too.

But now, it keeps changing its volume. I'll put it on do not disturb, and within a few minutes it has gone back to loud. I'll have it on vibrate, then within a few minutes it's back on loud.

I don't have any profiles set up, it just has a mind of its own.

Bitterly regret getting this phone now.

Re: Notification profiles self changing.

najodleglejszy — Tue, 04 Jul 2017 17:25:38 GMT

to take a screenshot, press and hold power and volume down buttons at the same time.

regarding profiles changing: you can do that by pressing volume buttons (for example, pressing volume up when in vibrate mode will turn ringer back on, and pressing vol down will switch to do not disturb mode). are you sure that your phone doesn't unlock by itself in your pocket and the volume keys don't get pressed?

Re: Notification profiles self changing.

TheBoobel — Tue, 04 Jul 2017 17:59:29 GMT

I know how to do a screenshot, I was saying it's a shame small apps have gone.

As for the notification, it's a fault, nothing to do with me.

The do not disturb symbol will show in top left, then it'll disappear and it's back on loud again. I can watch it disappear as it goes back to loud again within 2-3 minutes of it being on do not disturb.

It's nothing to do with the volume buttons as that causes you to see the volume scale adjusting, this just literally turns to loud all the time. I can't even keep it on just vibrate because it is back on loud within a few minutes.

Re: Notification profiles self changing.

dandy63 — Tue, 04 Jul 2017 21:18:59 GMT

@Boobel just to rule out a 3rd party app altering this setting can you run the phone in Safe Mode for a while & see if the problem occurs

http://talk.sonymobile.com/t5/FAQ/How-to-boot-your-phone-into-safe-mode/m-p/348008

Re: Notification profiles self changing.

najodleglejszy — Tue, 04 Jul 2017 21:26:25 GMT

@Boobel wrote:
I know how to do a screenshot, I was saying it's a shame small apps have gone.
As for the notification, it's a fault, nothing to do with me.
The do not disturb symbol will show in top left, then it'll disappear and it's back on loud again. I can watch it disappear as it goes back to loud again within 2-3 minutes of it being on do not disturb.
It's nothing to do with the volume buttons as that causes you to see the volume scale adjusting, this just literally turns to loud all the time. I can't even keep it on just vibrate because it is back on loud within a few minutes.

my bad, for some reason I thought you meant that sound profiles were changing when you put your phone in your pocket. I also only mentioned screenshot shortcut because you mentioned Small Apps being useful for screenshotting. by the way, Small Apps have mostly been replaced by Android Nougat's split screen feature, I think that's why Sony decided to discontinue them.

Re: Notification profiles self changing.

TheBoobel — Tue, 04 Jul 2017 21:30:55 GMT

I've just tried this. It's quite strange having no apps 😂

It's still doing it, it's so weird.

It goes from do not disturb to loud. Vi rate to loud.

I suppose a factory reset is next?

Re: Notification profiles self changing.

stanlykubrick — Tue, 04 Jul 2017 21:47:47 GMT

If there is no thrid party app that you can identify as causing your issues, then yes a factory reset is in order. Sorry.

Re: Notification profiles self changing.

dkdman — Sun, 16 Jul 2017 07:11:31 GMT

I have the same issue since a few days. I tried the safe mode and it didn't happen.

So i restarted my phone and after 10 minutes it changed again. Now the big question: How can i itendify the app wich turns back on volume?!

I didn't install a new app since about 2 weeks. The error occurs maybe since 4-5 days. And in those days about 20 apps habe been updated....uninstall one after another and watch?!

Thank you.

Re: Notification profiles self changing.

dkdman — Thu, 10 Aug 2017 06:50:33 GMT

I still have the same problem!

Also a factory reset didn't help. What can i do?? I tried 2 times now. I only restored my conatcs and wifi information on second attempt.

But after installing most of my apps on my own it turns up the volume again.

Please help......

Thank you.

Re: Notification profiles self changing.

Qatrium — Thu, 10 Aug 2017 06:55:44 GMT

@dkdman

It happens after you restore your apps, so it's one of them acting up. The only way (which is quite tedious) is to perform a software repair using Xperia Companion. This will do a clean installation of the latest firmware and will also wipe your internal memory. Don't forget to backup using Xperia Companion, but without adding apps or settings to the backup.

After that, restore your apps one by one, testing if the issue happens in between. Once you observe the issue again, confirm by uninstalling that app and re-test.

Kindly post the name of the app here in case you managed to figure it out.

Re: Notification profiles self changing.

dkdman — Tue, 15 Aug 2017 06:14:21 GMT

@Quester wrote:
@dkdman
It happens after you restore your apps, so it's one of them acting up. The only way (which is quite tedious) is to perform a software repair using Xperia Companion. This will do a clean installation of the latest firmware and will also wipe your internal memory. Don't forget to backup using Xperia Companion, but without adding apps or settings to the backup.

After that, restore your apps one by one, testing if the issue happens in between. Once you observe the issue again, confirm by uninstalling that app and re-test.
Kindly post the name of the app here in case you managed to figure it out.

Thanks it worked this time.

And after installing only a few apps every day i figured out which one caused the problem:

Restaurauntfinder !!!! I tested it a few times by reinstalling, the problem occured minutes after.

https://play.google.com/store/apps/details?id=com.akasoft.topplaces&hl=de

Maybe I can help someone else with that information.

It's strange that this app can change volume on my phone!? It has only permission location....

Thanks again!

Re: Notification profiles self changing.

Qatrium — Tue, 15 Aug 2017 08:30:35 GMT

@dkdman

Great to hear that you figured out what was causing all these anomalies. Some apps are just bad-coded that they will interfere with basic phone operations.