topic Re: Unusual security prompts in XZ Series

Unusual security prompts

homerulez — Thu, 17 Aug 2017 04:33:43 GMT

Hi, after using my new XZs for some days I found that my security prompts now appear in funny accented characters, whether I'm asked to authorise apps to use certain features as well as adding screen locks. Could my phone's security be compromised by hackers or other malicious elements?

Re: Unusual security prompts

Qatrium — Thu, 17 Aug 2017 05:19:33 GMT

@homerulez

That's a strange one indeed. Start troubleshooting by restarting your phone into safe mode, this will disable all installed 3rd party apps. If the problem is resolved then one of your installed apps is causing this issue and you have to figure out which one. Start by uninstalling those apps you installed recently.

Re: Unusual security prompts

homerulez — Thu, 17 Aug 2017 06:21:27 GMT

Still have the same issue after booting to safe mode.

Re: Unusual security prompts

Qatrium — Thu, 17 Aug 2017 06:24:49 GMT

@homerulez

Then I'd suggest that you perform a software repair using Xperia Companion. This will do a clean installation of the latest firmware and will also wipe your internal memory. Don't forget to backup using Xperia Companion, but without adding apps or settings to the backup.

Follow the steps given in blue links, and keep us updated.

Re: Unusual security prompts

najodleglejszy — Mon, 28 Aug 2017 09:12:28 GMT

have you been tinkering with language settings? go to Settings > Languages & input > Languages and check if "English (XA)" is enabled. it's a language option used by developers.

also, there's a common misconception about "hackers" - if someone were to get into your phone and snoop on your data, they wouldn't make any changes like this one that would alarm you.