topic Re: Unable to detect Sim Card in XZ Series

Unable to detect Sim Card

Hikari_yk — Fri, 23 Jun 2017 16:07:29 GMT

My phone sim works properly, but once in a long while, it suddenly becomes unable to detect my sim card. Every time I have to either restart the phone or pull the sim card tray out and the phone restarts by itself.

It has happened a few times and this is really bothering me.

And this just happened more than 3 to 4 times consecutively when I was inside a studio that has hardly any network coverage. Sometimes when I restarted, it still unable to detect the sim. I'm wondering if having poor network coverage is affecting this..

Thank you in advance.

Re: Unable to detect Sim Card

CameronT — Mon, 26 Jun 2017 04:28:21 GMT

Hi @Hikari_yk, welcome to the community. I am sorry to hear about this

Have you tried another SIM card in the phone yet?

Re: Unable to detect Sim Card

Hikari_yk — Mon, 26 Jun 2017 05:10:27 GMT

Hello!

I only have one nanosim at the moment, but I have tried doing a factory reset (which is a pain). So far it's doing fine, but I'll give it a few more days to see how it goes

Thanks

Re: Unable to detect Sim Card

CameronT — Tue, 27 Jun 2017 00:03:34 GMT

Let me know how you get on @Hikari_yk.

Good luck!

Re: Unable to detect Sim Card

Hikari_yk — Sat, 01 Jul 2017 12:13:10 GMT

So far the problem did not arise. Looks like factory reset solved the issue.

Cheers

Re: Unable to detect Sim Card

quanmltya — Tue, 08 Aug 2017 07:04:45 GMT

Same problem.

I have not tried to factory reset the phone and waiting for new solutions because I have alot of app's data here.

Re: Unable to detect Sim Card

clownbaby604 — Tue, 12 Sep 2017 02:14:07 GMT

My SIM card got jammed in the phone. After I fished it out, it will not register. Help! Can I just buy another sim card for this device? Only bought it a week ago, not even...