topic Re: Audio skips after update to Nougat in XZ Series

Audio skips after update to Nougat

Debz151180 — Wed, 15 Feb 2017 12:36:46 GMT

After my new Sony xperia xz updated to nougat the audio playback is jumpy, you cannot listen to anything without it jumping and skipping, does any 1 have the same issue or can any1 help?

Re: Audio skips after update to Nougat

Christofer — Wed, 15 Feb 2017 15:55:48 GMT

Hi @Debz151180, sorry to hear this.

Are you using a normal wired headset, or are you using a Bluetooth headset?

Have you only experienced this happening while listen to music or playing a video or can it also happen during a call?

Re: Audio skips after update to Nougat

Debz151180 — Wed, 15 Feb 2017 16:06:26 GMT

It's both through the phone speakers itself and headphones (wired and bluetooth), it started after the nougat update, I don't think phone conversations are affected as I deffinately notice it when playing music on the phone and through apps like Spotify and also YouTube videos are the same too. Thanks for replying btw x

Re: Audio skips after update to Nougat

Christofer — Wed, 15 Feb 2017 16:59:49 GMT

That is strange. Could you reboot your device into safe mode and see if it still happens for pre-installed apps such as YouTube?

Re: Audio skips after update to Nougat

Debz151180 — Wed, 15 Feb 2017 18:00:59 GMT

Hi, after much testing in safe mode and normal mode I've discovered that it prob isn't to do with the nougat update. In safe mode I tested YouTube, Spotify, play music and the music player on the phone, they all seem to work fine with no jumps or skiping, so when I did the same in normal mode they all didn't work, and all jumped and skipped, though with YouTube I found that it jumped and skipped but only if my phone was in portrait, when I turned it to landscape it worked fine, which is strange, but that was only with YouTube, Spotify and the rest didn't work when in portrait and landscape. So I presume that means that it must be an app interfering, but how would I find which app that was? X

Re: Audio skips after update to Nougat

Nasch_byr — Wed, 15 Feb 2017 18:07:30 GMT

I have the same problem. And i'm very angry about that.
My hands-free kit in the car does not work anymore. This problem should be repaired as soon as possible. Maybe with a new Update or something.

Re: Audio skips after update to Nougat

Nasch_byr — Wed, 15 Feb 2017 18:59:28 GMT

No matter what I use over Bluetooth
whether speakers or in the car, it does not work anymore. I'm in despair. Have also tried as the other user but it doesn't work. I need help *cry*

Re: Audio skips after update to Nougat

Debz151180 — Wed, 15 Feb 2017 19:33:33 GMT

Hi @Nasch_byr have you tried doing it in safe mode? if it works in safe mode then it's gotta be something that's been downloaded that's interfering, if it is the same problem as mine that is x

Re: Audio skips after update to Nougat

Christofer — Fri, 17 Feb 2017 14:09:43 GMT

@Debz151180 Yes that indicates that it is caused by a downloaded third party app. I'm afraid it's very hard to find which one but if you have installed any new apps around the same time that you began to experience this I'd recommend that you start by uninstalling those.

@Nasch_byr Sorry to hear this. In your case, do you get no audio at all when you connect to a Bluetooth device? Or do you also experience that the audio skips?

Re: Audio skips after update to Nougat

Debz151180 — Sat, 18 Feb 2017 13:56:10 GMT

Hi Christofer , thanks for all the help, I've recently discovered that it was an app called Muviz- a nav bar audio visualizer- it was making all music skip and jump but as soon as I turned it off everything worked fine, once again thanks for the help x

Re: Audio skips after update to Nougat

Christofer — Mon, 20 Feb 2017 12:02:45 GMT

@Debz151180 I'm very glad to hear that!

Thanks for letting us know which app it was that caused this.

Playback stops randomly

Hagen72 — Sun, 26 Feb 2017 16:26:30 GMT

Hello, after the last update the music playback stops randomly and I have to restart the playback. This happens while listening music over Bluetooth or wired headphones on all Titles, not on the same. The App (poweramp) doesn't crash or something else, I have no error message. This happens randomly all few minutes more or less often, in a song, not between 2 songs and on all speaker volumes. I have tried other players and it seems that the bug happens there too. No idea how to fix this, have someone other the same problem?

Re: Audio skips after update to Nougat

Debz151180 — Sun, 26 Feb 2017 18:28:22 GMT

Hi @Hagen72, have you tried putting your phone it into safe mode and seeing if the problem persists when using any native pre installed music app? If it works fine doing that then an app you've downloaded could be causing the issue, that what happened with me x

Re: Audio skips after update to Nougat

Hagen72 — Tue, 28 Feb 2017 12:06:08 GMT

Hello, I have the problem solved with some changings in the Poweramp settings, I have set the audio buffer something higher and switch off the option to stop the playback when any other app (game/video) plays sound. Tested 2 days with 2 hours music playback without any unwanted stops. When someone needs this reply me.. 😇

Re: Audio skips after update to Nougat

kaveenme — Thu, 17 Aug 2017 16:15:15 GMT

This issue encountered after nought update. In my XA Ultra, its only music in device. But in XA even it can use in built ringing tones. Only Quick fix I found was safe remove memory card, reboot phone and insert it.

(no issue in SD card though) something related nought storage management.