https://community.sony.no/t5/xz-series/many-problems-muted-audio-videos-won-t-play/m-p/3540237#M10080 <P>I facing Same problem,While playing audio or video, it doesnt start, even ringtone is not playing while someone calling me.....plz Helppp</P> Sun, 27 Aug 2017 06:38:07 GMT Lalitumesh 2017-08-27T06:38:07Z https://community.sony.no/t5/xz-series/many-problems-muted-audio-videos-won-t-play/m-p/3540232#M10075 <P>Well I just realised that my warranty says information not available and I only use this phone for 3 months.. I have still the problem with the muted audio and the videos can't play sometimes and I must restart my phone.. I haven't root my phone it's like new.. I format it to see if it will fix but nothing... Tell me what I can do to fix it.. And I am afraid that of I send it to fix it I will pay couse my phone doesn't display the warranty...&nbsp;</P> Sun, 07 May 2017 21:11:33 GMT https://community.sony.no/t5/xz-series/many-problems-muted-audio-videos-won-t-play/m-p/3540232#M10075 eazmode 2017-05-07T21:11:33Z https://community.sony.no/t5/xz-series/many-problems-muted-audio-videos-won-t-play/m-p/3540233#M10076 <P>I would say, do a backup first, then use Xperia Companion to do a software repair.&nbsp;</P> Sun, 07 May 2017 21:14:16 GMT https://community.sony.no/t5/xz-series/many-problems-muted-audio-videos-won-t-play/m-p/3540233#M10076 Jrnr 2017-05-07T21:14:16Z https://community.sony.no/t5/xz-series/many-problems-muted-audio-videos-won-t-play/m-p/3540234#M10077 <P>Before 7.1.1 update I was facing only the sound problem now I have so many of them.. I try before the 7.1.1 version the software repair but again nothing.. Still the same problem.. I think that I must send it to so Sony support&nbsp;</P> Sun, 07 May 2017 21:16:39 GMT https://community.sony.no/t5/xz-series/many-problems-muted-audio-videos-won-t-play/m-p/3540234#M10077 eazmode 2017-05-07T21:16:39Z https://community.sony.no/t5/xz-series/many-problems-muted-audio-videos-won-t-play/m-p/3540235#M10078 <P>Ok I still have android 7.0 UK UNLOCKED firmware. Still waiting for the update. But I haven't got any issues. Will report back once I get 7.1.1.</P><P>For warranty- as long as you have the receipt for purchase you may be able to get it covered without any problem. Just have a word with customer services.</P> Sun, 07 May 2017 22:46:28 GMT https://community.sony.no/t5/xz-series/many-problems-muted-audio-videos-won-t-play/m-p/3540235#M10078 Jrnr 2017-05-07T22:46:28Z https://community.sony.no/t5/xz-series/many-problems-muted-audio-videos-won-t-play/m-p/3540236#M10079 <P>Never mind I did a software repair and I haven't face these problems.. I will not check it for an accepted solution I will wait to see if this problem will reappear again&nbsp;</P> Tue, 09 May 2017 17:36:34 GMT https://community.sony.no/t5/xz-series/many-problems-muted-audio-videos-won-t-play/m-p/3540236#M10079 eazmode 2017-05-09T17:36:34Z https://community.sony.no/t5/xz-series/many-problems-muted-audio-videos-won-t-play/m-p/3540237#M10080 <P>I facing Same problem,While playing audio or video, it doesnt start, even ringtone is not playing while someone calling me.....plz Helppp</P> Sun, 27 Aug 2017 06:38:07 GMT https://community.sony.no/t5/xz-series/many-problems-muted-audio-videos-won-t-play/m-p/3540237#M10080 Lalitumesh 2017-08-27T06:38:07Z https://community.sony.no/t5/xz-series/many-problems-muted-audio-videos-won-t-play/m-p/3540238#M10081 <P>I did a software repair from pc companion and I update all my apps.. I think that Facebook messenger is making this problem.. Don't transfer it to SD card and you will not have the problem.. At least that what I did&nbsp;</P> Sun, 27 Aug 2017 12:10:07 GMT https://community.sony.no/t5/xz-series/many-problems-muted-audio-videos-won-t-play/m-p/3540238#M10081 eazmode 2017-08-27T12:10:07Z