topic Re: Screen not displaying, not cracked in XPERIA archive

Screen not displaying, not cracked

Joanne1 — Fri, 28 Oct 2016 13:07:13 GMT

3 flashing red lights on pressing power button? Screen not working

Re: Screen not displaying, not cracked

Lord_viridis — Fri, 28 Oct 2016 14:23:48 GMT

Can you try holding volume up and power button for ten seconds or until it vibrates 3 times.
If no joy
Can you press the OFF button in the sim port for three seconds and see if it boots

Re: Screen not displaying, not cracked

Joanne1 — Fri, 28 Oct 2016 16:07:45 GMT

The power button & volume up didn't work, pressing the off button didn't work but charging light changed to orange, I can hear emails coming through, screen looks like it's coming on but it doesn't - any other idea's?

Re: Screen not displaying, not cracked

Joanne1 — Fri, 28 Oct 2016 16:19:28 GMT

Just tried the on button holding power up it did vibrate 3 times again looked like it was powering on with the screen lighting up slightly but not coming on properly, can still hear emails coming through & light still orange wen plugged charger in?

Re: Screen not displaying, not cracked

Lord_viridis — Fri, 28 Oct 2016 16:23:12 GMT

It sounds like some kind of hardware fault, I would recommend contacting your local support for evaluation of the device.

Re: Screen not displaying, not cracked

Joanne1 — Fri, 28 Oct 2016 16:26:11 GMT

I am going to send it to Sony, surely to God they can fix it for me

Re: Screen not displaying, not cracked

Lord_viridis — Fri, 28 Oct 2016 17:07:52 GMT

I would imagine they are most likely to be able to.
Keep us updated with how it goes

Re: Screen not displaying, not cracked

Emir1 — Mon, 31 Oct 2016 10:28:36 GMT

Hi @Joanne1, I am very sorry to hear about that.

I agree with the suggestion posted by @Viridis in this case, but prior to having it sent to service it would be a good idea to try performing a software repair using Xperia Companion just to rule out the software as the cause.

Keep us updated!

Re: Screen not displaying, not cracked

Joanne1 — Mon, 07 Nov 2016 12:59:12 GMT

Has anybody had any problems in getting an update or updates from Sony? I'm thinking maybe it's something unfixable as surely somebody would have contacted me with repair details by now, phone been with them since 1 November, asked for update get a standard response "it is with engineer" I just want to know it can be fixed

Re: Screen not displaying, not cracked

Emir1 — Mon, 07 Nov 2016 13:38:27 GMT

As in updates, are you referring to information from the service center? I'm afraid service routines, local consumer laws and warranty terms vary on a market-to-market basis. It would be wise to get in touch with your Local support in order to be assisted and get informed regarding your case.