topic Re: SD card unusable in XPERIA archive

SD card unusable

Fandinho — Thu, 08 Dec 2016 21:45:04 GMT

Hi everyone, I have a Xperia C5 ultra with the latest software version, and it doesn't recognises any sd card. Whenever I insert one, all what it says is "SD card removed, please insert a new one" and that's it, it doesn't works and it's really frustrating. I did two factory resets and a repair via Companion but nothing changed, any ideas?

Re: SD card unusable

Aditya7 — Thu, 08 Dec 2016 22:07:06 GMT

Ah might be virus infection to the card

Re: SD card unusable

Uliwooly — Thu, 08 Dec 2016 23:29:36 GMT

@Fandinho

Repair the phone with XC and report back

Xperia Companion (XC)

Software Repair Guide

Alternatives on How to backup Xperias

http://talk.sonymobile.com/thread/36355

Re: SD card unusable

Jonas — Fri, 09 Dec 2016 10:36:40 GMT

Hi @Fandinho, welcome to our forum!

I'm sorry to hear about this.

Did your SD card(s) work in the phone prior to you updating your phone? If they did, are they working in another phone or in a SD card reader?

I'd recommend that you format the card(s) and then try them in your phone again. This will delete all data stored on the SD card so it's important that you backup the data before formatting the card(s), for example to a computer.

Let us know how it went!

Re: SD card unusable

Fandinho — Fri, 09 Dec 2016 18:21:17 GMT

I've already repaired via XC and also formatted the SD card and nothing worked. The sd card works perfectly in other android devices and PCs, and I've also tried several SD cards with the same result, so I don't think SD card could be the problem

Re: SD card unusable

Uliwooly — Fri, 09 Dec 2016 21:19:02 GMT

@Fandinho

Time to stop by your Local support

Re: SD card unusable

Jonas — Mon, 12 Dec 2016 12:05:59 GMT

Hello again!

I agree with @uliwooly here. I'm afraid there isn't anything else to try since you have already tried different SD cards and those SD cards works without any troubles in other phones.

So get in contact with your Local support and they will assist you further with having the phone sent in to an authorized service centre.

Let me know if there is anything else I can help you with!