topic Re: screen non-responsive after unlocking (32.2.A.0.305) in XPERIA archive

screen non-responsive after unlocking (32.2.A.0.305)

edgarkovalevski — Mon, 17 Oct 2016 11:52:36 GMT

So I've run into a problem which has been occuring many times now.

When unlocking, doesn't matter if with fingerprint or pattern or pin, the screen is non-responsive.

Sometimes locking and unlocking again helps, sometimes it does not.

I do not believe this is software related, as it was occuring before latest update as well. Not as much though.

Any thoughts, ideas on how to move forward?

Re: screen non-responsive after unlocking (32.2.A.0.305)

dandy63 — Mon, 17 Oct 2016 12:02:07 GMT

Hi, so once it unlocks is the screen black or does your homescreen show but unresponsive to touches......have you tried Safe Mode to see if this still occurs

http://talk.sonymobile.com/t5/FAQ/How-to-boot-your-phone-into-safe-mode/m-p/348008

Re: screen non-responsive after unlocking (32.2.A.0.305)

edgarkovalevski — Mon, 17 Oct 2016 13:54:49 GMT

Homescreen is shown but it is unresponsive to touches. Have not tried safe mode yet.

Re: screen non-responsive after unlocking (32.2.A.0.305)

federic0 — Mon, 17 Oct 2016 14:33:39 GMT

same for me, it happens every day. a popup appears and ask me if i want to close or wait for Xperia Home to being responsive.

Re: screen non-responsive after unlocking (32.2.A.0.305)

Uliwooly — Mon, 17 Oct 2016 19:35:11 GMT

Time to repair the phone with XC

Xperia Companion (XC)

Software Repair Guide

Alternatives on How to backup Xperias

http://talk.sonymobile.com/thread/36355

Re: screen non-responsive after unlocking (32.2.A.0.305)

edgarkovalevski — Mon, 24 Oct 2016 11:33:41 GMT

Repair has not helped me. Screen is still non-responsive after unlocking on random occasions. Reboot helps 100%, sometimes locking and unlocking again helps as well.

Re: screen non-responsive after unlocking (32.2.A.0.305)

dandy63 — Mon, 24 Oct 2016 11:52:24 GMT

edgarkovalevski.....did you try running your phone in Safe Mode, this will rule out a 3rd party app interfering....if XC did not help, try Safe Mode...if no change then i'm afraid my next port of call would be to contact your Local Support

http://talk.sonymobile.com/t5/FAQ/How-to-boot-your-phone-into-safe-mode/m-p/348008

http://www.sonymobile.com/global-en/support/contact-us/

Re: screen non-responsive after unlocking (32.2.A.0.305)

NeoBeum — Mon, 24 Oct 2016 11:56:05 GMT

See if this might help: adding them to the battery optimisation whitelist