topic Re: Restore is missing data in XPERIA archive

Restore is missing data

willako — Thu, 26 May 2016 10:22:23 GMT

Since getting a new replacement Xperia Z phone I set up a restore and contacts have not restored, nor have the apps, and widgets etc

Re: Restore is missing data

_alexdon_ — Thu, 26 May 2016 10:23:20 GMT

@willako Where did you set up the restore? Using Xperia companion or backup and restore app?

I suggest you try out Xperia Transfer

Re: Restore is missing data

willako — Thu, 26 May 2016 10:31:32 GMT

alexdon

I backed up using Xperia companion.

Re: Restore is missing data

Christofer — Thu, 26 May 2016 10:33:30 GMT

Hi @willako,

Could it be that your contacts were synced through an online account such as your Google account?

Xperia Companion will only backup local data so if your contacts weren't restored together with the backup this indicates that they weren't saved locally.

Re: Restore is missing data

willako — Thu, 26 May 2016 10:55:20 GMT

It could be but it gets confusing knowing what is syncing with what sometimes!

I originally did a full backup form phone to my laptop.

Re: Restore is missing data

willako — Thu, 26 May 2016 11:20:13 GMT

so do I have to go to my google account

Re: Restore is missing data

Christofer — Thu, 26 May 2016 14:24:44 GMT

If you just want to verify if your contacts are saved to your Google account you can sign in to contacts.google.com. If your contacts are visible here then they are synced with the account. You can then add the account to your phone through Settings > Accounts > Add account.

There are many different kinds of accounts that you can save and sync contacts to, Google being one of them, so it's possible that they might've been synced with another account. Normally when you add a new contact you are asked where you want to save it.

Re: Restore is missing data

willako — Thu, 26 May 2016 14:55:46 GMT

ok many thanks

Re: Restore is missing data

Christofer — Thu, 26 May 2016 15:17:10 GMT

You're welcome!