topic Re: Phone can't be repaired in XPERIA archive

Phone can't be repaired

Robbzoe — Mon, 23 May 2016 08:19:08 GMT

hi, i have dead Z3 since 4 months ago.

i've go to sony service center and asked for repaired, but the service center said that my phone can not be repaired and must replace the engine. but I still could not change theengine, because the warranty has expired. and I have not got a solution for my Z3. Is there any solution? Thanks..

Re: Phone can't be repaired

Didrik — Mon, 23 May 2016 08:49:59 GMT

Hi @Robbzoe,

Sorry to hear about your phone.

I suggest that you contact Local support in order to get more information about this.

Re: Phone can't be repaired

alpere — Mon, 23 May 2016 12:18:08 GMT

Guys please stop saying contacting local support if he already did.

Re: Phone can't be repaired

Uliwooly — Mon, 23 May 2016 19:56:35 GMT

@alpere

This is a user based forum, so there's limited things that can be suggested, if it's hardware related only his Local support can help him with.

@Robbzoe

I'm sorry to hear about your issue, you probably meant to say the motherboard? if so, that's the most expensive part of the phone.

Re: Phone can't be repaired

alpere — Mon, 23 May 2016 20:00:44 GMT

@uliwooly wrote:
@alpere
This is a user based forum, so there's limited things that can be suggested, if it's hardware related only his Local support can help him with.

uliwooly lets re - read what he says:

"i've go to sony service center and asked for repaired, but the service center said that my phone can not be repaired"

yet suggesting him to go sony service?

Re: Phone can't be repaired

Uliwooly — Mon, 23 May 2016 20:03:08 GMT

@alpere

The phone can be repaired, it might be something lost in translation, but if they said the "engine" has to be replaced, I'm assuming he meant the motherboard, so the phone can be repaired but it won't be covered by warranty as it has expired.

In other words, the phone can be repaired, but the motherboard can't.

Re: Phone can't be repaired

alpere — Mon, 23 May 2016 20:10:06 GMT

Than i believe you should have said: "there is no solution besides changing motherboard". Anyway annoying thing is not the tell people to go service, saying it when people actually contacted already. Anyway no need to discuss it here.

Re: Phone can't be repaired

Uliwooly — Mon, 23 May 2016 20:35:12 GMT

@alpere

It's complicated to suggest anything since it's not clear what the issue is, I know that it might annoying to contact the Xperia Support if you already did and had a bad experience but a user based forum might not be the way to go if the problem it's a hardware issue.

Re: Phone can't be repaired

Robbzoe — Tue, 24 May 2016 15:07:09 GMT

Thanks for the respons..

truely i ve asked to buy "the engine" ( maybe motherboard) but the local support said that i can't buy it because my waranty was expired. And now my Z3 just like an ornament in my desk..

Re: Phone can't be repaired

Uliwooly — Tue, 24 May 2016 15:54:30 GMT

@Robbzoe

The motherboard it's the most expensive part of the phone, it will cost you almost the same as a new phone.