topic Water got inside .. Unkown problem! PLEASE HELP in XPERIA archive

Water got inside .. Unkown problem! PLEASE HELP

hassankhatatneh — Sun, 22 May 2016 20:50:13 GMT

Hello

i have sony xperia z3 Dual

i used it couple of times underwater it was perfectly fine

then after 4 months i put it into the water and then boom the screen went black and everything in the phone was ok

sounds , notification lights , vibration was perfectly fine except screen .

i was afraid of motherboard to have a problem

so i went to a phone shops he opened it and dried it he told me everything is fine but the screen is down and i have to change it .

then i went to another shop who have the new screen i gave him the telephone

after one day he tells me this :

1- new screen is not working

2- your mother board is damaged and it gets hot quickly (i didnt understand this too )

3- there is no use for the phone any more

4- i tried to open the phone and then i was shocked to see that he put the device back again wrongly !!! power button doesnt press because its not put well and the sound buttons two and found superglue no the back of the device .

i put it on charge to see if sound and vibration still works well i could see only the charger orange light and i cant know the others because i took out the sim card .

soo is it true my motherboard is damaged? and is it expensive ? or is it just that second guy who tried to put the screen doesnt know anything ? also the buttons stuck is it a problem or can be fixed with a better guy ?

Re: Water got inside .. Unkown problem! PLEASE HELP

Uliwooly — Sun, 22 May 2016 20:55:06 GMT

@hassankhatatneh

I'm sorry to hear this issue, but the motherboard it's the most expensive part of a phone, it cost almost the same as a new phone.

Re: Water got inside .. Unkown problem! PLEASE HELP

hassankhatatneh — Sun, 22 May 2016 20:56:39 GMT

so the second guy is right ? the motherboard is done ?

i am still trying to believe maybe its not

Re: Water got inside .. Unkown problem! PLEASE HELP

Lord_viridis — Sun, 22 May 2016 20:58:34 GMT

Well if you found superglue holding it together I'd be taking it back and asking for an explanation at the least.

Re: Water got inside .. Unkown problem! PLEASE HELP

hassankhatatneh — Sun, 22 May 2016 21:00:09 GMT

he is soo far away from my place and i am in turkey were its full of theifts

so he would just say i didnt do that !

when he told me i was shocked that i didnt even check the phone my mistake

Re: Water got inside .. Unkown problem! PLEASE HELP

Didrik — Mon, 23 May 2016 09:00:33 GMT

Hi @hassankhatatneh,

Sorry to hear about your phone.

I recommend that you contact your Local support in order to have your device sent to and examined by an authorized service center.

Re: Water got inside .. Unkown problem! PLEASE HELP

hassankhatatneh — Mon, 23 May 2016 11:56:51 GMT

i called them no one speaks english only turkish language

also how can i check if there is a warranty on my mobile ?

and if the mobile is opened does the warranty still works ? because i went to a shop to open it and dry it

Re: Water got inside .. Unkown problem! PLEASE HELP

Didrik — Mon, 23 May 2016 12:29:52 GMT

Since the repair procedures and warranty conditions may differ between markets and regions I kindly ask that you contact your Local support.