topic Re: Touch malfuction, notification bar not opening in XPERIA archive

Touch malfuction, notification bar not opening

01-Chris — Tue, 12 Apr 2016 22:13:17 GMT

Since the latest update, my phone is not responding to drop down/ notification. Again it starts/stops apps all by itself. I have so far removed screen protector and thouroughly wiped the screen clean but it still appears to be operating menu by itself.

Re: Touch malfuction, notification bar not opening

01-Chris — Tue, 12 Apr 2016 22:15:28 GMT

Running on 5.1.1

Re: Touch malfuction, notification bar not opening

Uliwooly — Tue, 12 Apr 2016 23:10:54 GMT

Boot on safe mode and report back, make sure to remove any film or glass and/or protective case

http://talk.sonymobile.com/t5/FAQ/How-to-boot-your-phone-into-safe-mode/m-p/348008#U348008

Re: Touch malfuction, notification bar not opening

01-Chris — Wed, 13 Apr 2016 22:39:25 GMT

Tried on safe mode but still it takes me like 5 times to drag down the status/notification bar. I have no glass or protective cover.

Re: Touch malfuction, notification bar not opening

Uliwooly — Wed, 20 Apr 2016 01:01:33 GMT

@01-Chris

Settings > about phone > diagnostics > test

Re: Touch malfuction, notification bar not opening

01-Chris — Wed, 20 Apr 2016 04:31:41 GMT

@uliwooly unfortunately I do not have diagnostics under the 'about phone' menu in settings. Does this depend on the country?

Re: Touch malfuction, notification bar not opening

Uliwooly — Wed, 20 Apr 2016 20:19:52 GMT

@01-Chris

I just remember that it's not in the Xperai Z but Open the phone app > dial > *#*#7378423#*#* > wait > wait > then open service tests

Re: Touch malfuction, notification bar not opening

01-Chris — Tue, 26 Apr 2016 12:25:56 GMT

@uliwooly, thanks, did the tests and found that there is a small area in the display just a few milimeters from the top of the screen where touch is not responding. I guess this is the reason why I can not be able to pull down the notification status drop down menu.

Re: Touch malfuction, notification bar not opening

Uliwooly — Wed, 27 Apr 2016 20:49:20 GMT

@01-Chris

You will have to contact your Local support to get the device inspected

Re: Touch malfuction, notification bar not opening

01-Chris — Tue, 03 May 2016 10:58:54 GMT

@uliwooly

Thanks but there is no official Sony Local support in my country. However is there a way that i can downgrade the software that I am using, maybe if i roll back to 5.0.0? Can you guide me on this?