topic Re: Bad pixels? in XPERIA archive

Bad pixels?

Woot — Tue, 17 May 2016 16:10:34 GMT

Hi, can you tell me if this can get repaired by Sony for free? I dont want to send phone to them just to pay more to get it back unrepaired.

http://s32.postimg.org/a6os7ljdh/IMG_20160517_174013.jpg

Re: Bad pixels?

Uliwooly — Tue, 17 May 2016 16:17:42 GMT

@Woot

This is a user based forum, only your Local support can answer warranty questions.

Re: Bad pixels?

Woot — Tue, 17 May 2016 16:21:36 GMT

I just need to know if that is how bad pixels are looking.

Re: Bad pixels?

Uliwooly — Tue, 17 May 2016 16:26:51 GMT

@Woot

I don't see the problem on the picture, could you circle the area with the issue?

Re: Bad pixels?

Woot — Tue, 17 May 2016 16:35:50 GMT

Those white dots, kinda like sine wave, going thru screen. You can see it going near flashlight, under wifi, near bluetooth and ends in the end of display light bar.

Re: Bad pixels?

Uliwooly — Tue, 17 May 2016 16:41:07 GMT

@Woot

Aren't they part of the background?

could you take screenshot and post it here

Re: Bad pixels?

Woot — Tue, 17 May 2016 16:46:58 GMT

Trust me, they are not :smileysmileythumbsup:

Re: Bad pixels?

Jake-SonyXperia — Wed, 18 May 2016 01:19:50 GMT

Hi Woot,

If they are Pixels and stay white constantly then this is likely to be covered, as long as there is no physical damage/Water damage etc.

However no one can confirm if this will be under warranty until it is inspected directly by an authorised repair agent.

Re: Bad pixels?

lokrsw — Wed, 18 May 2016 14:19:04 GMT

@Woot

Make screenshot using static wallpaper - not sony's wallpaper, those dots i have when i use default dynamic wallpaper.

If they still there register device on sony's support website and click on repair button.

Re: Bad pixels?

YoGem — Sat, 21 May 2016 01:19:06 GMT

That's not something you can capture with a screenshot. That is a over bright pixel, I have one in my C5, not annoying at all but those are a lot of bad pixels. Solution is to contact local support and ask for repair under warranty.

Re: Bad pixels?

Uliwooly — Wed, 25 May 2016 01:28:56 GMT

@lokrsw @Woot

That's a good way to find out if there's an issue with the screen, take a screenshot > transfer it to your computer > do you see it ?

Re: Bad pixels?

lokrsw — Tue, 31 May 2016 12:37:34 GMT

@uliwooly

Yep, on screenshot they showup.