topic Re: T3 Camera problem in XPERIA archive

T3 Camera problem

lyppi — Mon, 16 May 2016 18:15:19 GMT

Hi.

I've got a problem with camera in my T3. I'm using apps like Camera, Messenger and Snapchat. Very often my camera doesn't work and what I mean is a black screen. I just open app and have a black screen. Sometimes it happens when I change from front camera to back one. Phone reset doestnot help, maybe sometimes but after one time it happens again. I cleared my phone and have the newest software.

Greetings

Re: T3 Camera problem

Uliwooly — Mon, 16 May 2016 21:42:37 GMT

@lyppi

You should contact the app developer regarding this problem, what if you close all the apps > re-open the app? does it only happen with snapchat or with the regular camera ?

Re: T3 Camera problem

CameronT — Tue, 17 May 2016 01:00:01 GMT

HI @lyppi,

Welcome to the community.

You mentioned this is happening with the standard camera too. Can you please try resetting the camera app by going to Settings > Apps > All > Camera > Clear Data > Force Stop.

If that does not help, can you please test your phone in safe mode and see if the issue persists?

Re: T3 Camera problem

lyppi — Tue, 17 May 2016 04:56:32 GMT

@uliwooly thank you for your response. Yes, it happens even after restarting an app, recently even after reseting whole phone. In such apps I've got black screen and in Camera app it says that camera is unavailable.

@CameronT thank you for your response. I've cleared data from Camera and forced it to stop. The problem still occurs. Forcing app which does not work to stop does not help either. As you told, I've gone to the safe mode and I was also unable to go to the Camera app. There was a black screen, saying that Camera is unavailable. Forcing stop did not help too.

Re: T3 Camera problem

Uliwooly — Tue, 17 May 2016 17:11:22 GMT

@lyppi

You might want to repair the phone with XC

Xperia Companion (XC)

Software Repair Guide

Alternatives on How to backup Xperias

http://talk.sonymobile.com/thread/36355

Re: T3 Camera problem

lyppi — Tue, 17 May 2016 21:49:03 GMT

@uliwooly I repaired my software using a programme you'd mentioned and, addtionally, cleared data on SD card. When I open camera app, it says that Camera is unavailable... I did not even install any apps but I suppose camera won't work there either. What could have happened to my phone?

Re: T3 Camera problem

Uliwooly — Tue, 17 May 2016 21:54:01 GMT

@lyppi

That's rather odd, it might be a hardware issue, contact your Local support to get it inspected.