topic Re: Xperia Z5 Premium turning on/restarting issues. in XPERIA archive

Sudden Restart

mosho73 — Thu, 05 May 2016 09:05:08 GMT

Dear All

i have bought my Z5 permuim , 2 weeks ago , and snice this date it restart twice daily while calling, browsing and apping, can i get some help or advice concering that, is that hard ware or soft ware problme

thanks

Re: Sudden Restart

chandre16 — Thu, 05 May 2016 11:52:36 GMT

Hi Mosho

Does your LED flash red when this happens? A lot of people have experienced a problem with this (me included). Browse this forum as well as XDA and you'll see. I think there was also a (long) thread on this topic deleted recently.

Accepted wisdom is to try a 'software repair' using the PC Companion software, and if that doesn't work, contact your local support. I am preparing to send my Z5C to them. Make sure you backup your stuff before the software repair, because it will wipe your phone.

Good luck!

Charlie

Re: Sudden Restart

Uliwooly — Thu, 05 May 2016 17:27:24 GMT

@mosho73

It could be a faulty SIM card

Re: Sudden Restart

mosho73 — Thu, 05 May 2016 18:30:06 GMT

Yes. My led goes red, I tried today to apply software repair, but it didn't work

Re: Sudden Restart

chandre16 — Thu, 05 May 2016 20:12:33 GMT

Probably need to talk to local support, then, I'm afraid. Same symptoms here, and I'm now preparing to send my phone to them.

Good luck.

Xperia Z5 Premium turning on/restarting issues.

Nero978Devil — Sun, 08 May 2016 19:59:02 GMT

After the update to Masrhmallow my phone has started getting a lot of issues. The major one is that if I turn it on or restart it, it goes into this weird cycle where it turns on which takes forever on this phone and then something crashes in it, the red LED blinks in the top left corner the screen crashes with some weird artificats and the phone starts rebooting again. This happens for about 5 time at the very least. At first I thought it's the StyleCover that causes it to reboot each time like that so I don't put the cover up when rebooting it or when it crashes but it still sometimes happens when it seems to work just fine and when I swipe to access the phone it simply crashes. And this is not the only issue, now when I'm trying to take a picture or film something it can sometimes just quit out of the Camera app for no reason, and it doens't even crush, it just quits out and it didn't even overheat so it's weird. And I noticed it works just worse with most apps but I think most of them were update to work better with Marshmallow. Also Bluetooth speakers and headphones work not as good as they used to before the update.

Can we hope for a new update to fix this all soon or is there a way to solve the problem?

Thank you!

Re: Xperia Z5 Premium turning on/restarting issues.

Uliwooly — Sun, 08 May 2016 20:03:22 GMT

@Nero978Devil

You can check if you experience the same issue while on >>> safe mode, if you don't, then it's a third party app(s) causing this problem.

Re: Xperia Z5 Premium turning on/restarting issues.

Phy — Sun, 08 May 2016 20:14:39 GMT

Try to repair the phone with Sony PC Companion.

http://support.sonymobile.com/us/tools/pc-companion/

Or with Sony Xperia Companion

http://support.sonymobile.com/global-en/xperiaz3/tools/xperia-companion/

Re: Xperia Z5 Premium turning on/restarting issues.

Nero978Devil — Sun, 08 May 2016 20:40:26 GMT

@uliwooly

Just tried it out. My phone is restarting right now because it didn't help and now it's back into Normal Mode, so much for Safe Mode.

Re: Xperia Z5 Premium turning on/restarting issues.

Uliwooly — Sun, 08 May 2016 20:52:45 GMT

@Nero978Devil

Remove both SIM and SD cards, does the phone restart?

Re: Xperia Z5 Premium turning on/restarting issues.

Nero978Devil — Sun, 08 May 2016 23:37:29 GMT

@uliwooly

Without SD card it now boots up without any problems. However I am now considering wiping the memory card clean and insterting it back in and hopefully this problem won't occur again.

However, my phone still managed to crush while I was browsing Settings and gettting rid of apps I don't need and had to reboot but didn't go into the rebooting cycle

Thank you for your help thus far!

Re: Xperia Z5 Premium turning on/restarting issues.

Uliwooly — Sun, 08 May 2016 23:40:54 GMT

@Nero978Devil

Keep us updated.

Re: Xperia Z5 Premium turning on/restarting issues.

Nero978Devil — Sun, 08 May 2016 23:53:03 GMT

@uliwooly

Just tried it with an empty memory card and it boots up no problem and works very well

Still don't know how careful should I be filling the card up with files and if it's gonna affect it the same way.

But there is still a chance that my phone can crush from anything which it might not like for some reason, so I'm hoping for a new, more stable update to roll out soon.

Re: Xperia Z5 Premium turning on/restarting issues.

Uliwooly — Mon, 09 May 2016 00:00:19 GMT

@Nero978Devil

Perhaps the SD card was faulty to begin with

Re: Xperia Z5 Premium turning on/restarting issues.

Nero978Devil — Mon, 09 May 2016 00:03:04 GMT

@uliwooly

I don't think so

It's been working perfectly all this time and I only had this issue since the Marshmallow update

I think I just treashed it way too much. Gotta fill up those 128GB you know.

I messed up with the memory card I guess, but the Marshamallow is far far from perfect anyway

Re: Xperia Z5 Premium turning on/restarting issues.

CameronT — Mon, 09 May 2016 03:49:08 GMT

Hi @Nero978Devil,

Welcome to the community.

I believe there could be some process or app that is stored on the SD card and trying to load but cannot. If I recall correctly, I believe Android M changed the way SD card storage is handled, which could be why you're having this issue. It could also be that there is data from an app on the SD card that was compatible with Android L but is not compatible with Android N.

Whatever the case, back up your SD card to a computer, then re-format it. Test it before you restore any of your backed up content just incase the cause of issue persists in the back up.

Re: Xperia Z5 Premium turning on/restarting issues.

nitoppi25 — Tue, 10 May 2016 01:37:22 GMT

Z5 premium dual. I am experiencing the exact same problem after mm update, however I do not use an sd card. Any ideas?

Re: Xperia Z5 Premium turning on/restarting issues.

CameronT — Tue, 10 May 2016 01:56:24 GMT

Hi @Nicholastopping,

I would say the issue you are experiencing is different to Nero's as theirs is caused by the SD Card.

Can you please hold the power button and the volume up button until your phone vibrates 3 times, then attempt to turn it back on?

Re: Xperia Z5 Premium turning on/restarting issues.

nitoppi25 — Tue, 10 May 2016 02:00:15 GMT

Yes have done that. The phone restarts. still crashes and reboots after restart. Doesn't happen at all with lollipop.

Re: Xperia Z5 Premium turning on/restarting issues.

CameronT — Tue, 10 May 2016 03:17:52 GMT

@Nicholastopping,

Try running a software repair.