topic Re: Power button went inside in XPERIA archive

Power button gets stuck

Chithra — Thu, 05 May 2016 06:20:11 GMT

Power button is working fine. But it went little bit inside. I need to apply more pressure on to it to work. It's just 6 month i took phone. It never fell down neither i used it rough. Is there any possibility to correct with as i dont know what's it condition after somedays.

Re: Power button went inside

Zann_H — Thu, 05 May 2016 06:35:41 GMT

If the phone never dropped, then it's faulty. Bring the phone to the nearest service centre.

Re: Power button went inside

YoGem — Fri, 06 May 2016 01:13:38 GMT

Zann.H is right furthermore your device is still under warranty, contact your local Sony Service Center and see if they can help.

Re: Power button went inside

Chithra — Mon, 09 May 2016 07:10:36 GMT

When I contacted Service center, they are telling its not covered under warranty. And it may cost around 2000 Rs to repair. Can anyone confirm will these things are covered on warranty or not.

Re: Power button went inside

YoGem — Tue, 10 May 2016 04:44:28 GMT

It is. Everything in the phone that is bad, unless provoked by the user, is covered by warranty.

Re: Power button went inside

Chithra — Fri, 27 May 2016 05:44:19 GMT

Hi, Anyone from Sony support team, confirm how can i do with service center. Please help.

Re: Power button went inside

Emir1 — Fri, 27 May 2016 07:11:53 GMT

Hey @Chithra,

I'm afraid that I can't give you an answer regarding if it will be covered by warranty or not. Your phone has to be examined by a technician at an authorized service center before a decision is made. To have it sent in to an authorized service center, please contact your Local support for instructions.

What I can tell you though, is that our warranty covers manufacturing defects. You can find our warranty terms by clicking here.