topic Re: Z5C camera lense problem in XPERIA archive

Z5C camera lense problem

tregate — Fri, 29 Apr 2016 18:09:23 GMT

hello,

I recently spotted that the pictures I was taking were weird, like overexposed with a kind of glowy effect on light zones. Then I saw that the camera didnt look clean so I tried to clean it but theses marks remain.This is exactly the same issue as mentioned here: http://talk.sonymobile.com/t5/Xperia-Z3-Compact/Blemishes-on-Z3C-rear-lense/m-p/917113#M5327

Will it be covered under warranty? Is it my fault if this happened? If yes how can I prevent this for happening again? ty for answers.

Re: Z5C camera lense problem

Uliwooly — Fri, 29 Apr 2016 18:16:04 GMT

@tregate

Only your Local support can answer warranty questions.

Re: Z5C camera lense problem

tregate — Fri, 29 Apr 2016 18:20:32 GMT

OK but there must be a global Sony policy about known issues? I don't want to leave my phone for 3 weeks and got me told that I have to pay 100€ for getting my phone repaired. I would rather sell it now, lol.

Re: Z5C camera lense problem

Uliwooly — Fri, 29 Apr 2016 18:24:18 GMT

@tregate

Warranty varies per region/countries, just get them inspected, if they say that it's water damaged, request a vacuum test.

Re: Z5C camera lense problem

Lord_viridis — Fri, 29 Apr 2016 20:58:29 GMT

The key question always is.. What did you clean the lens with?

Re: Z5C camera lense problem

tregate — Fri, 29 Apr 2016 23:26:04 GMT

With some soft cloth, like the ones to clean glasses. I could show a picture of the lense, there is no scratch or anything lol.

Re: Z5C camera lense problem

tregate — Wed, 25 May 2016 16:24:56 GMT

Btw, I sent the phone for a repair, guess what? Sony wants me to pay 170euros (LOL) for a "screen replacement" when I sent the phone for a LENSE PROBLEM!

Best joke ever. I knew I shouldn't trust this "support". My screen never had ANY problem on this phone. It had a screen protector on it.

Just wanted to share this.