topic Re: Mobile Data Turn on automatically in XPERIA archive

Mobile Data Turn on automatically

Michy_Spiky — Tue, 26 Apr 2016 11:09:50 GMT

i have xperia z5 premium dual after i turn on the device i see every time the mobile data On i must turn off by my self ,,, turn off the device again and turn on the mobile data turn on again !
what can i do to make it off always ??

i bought it from 3 days ago it was have lollipop 5.1.1 and i updated it the latest firmware 6.0 from the About Phone
sorry for my english

Re: Mobile Data Turn on automatically

_alexdon_ — Tue, 26 Apr 2016 13:00:44 GMT

@Michy_Spiky I have tried to replicate this and for me it doesn't turn on after a restart. Can you check if the same occurs in safe mode?

Re: Mobile Data Turn on automatically

Michy_Spiky — Tue, 26 Apr 2016 15:14:27 GMT

How can i restart in safe mode ?

Re: Mobile Data Turn on automatically

Uliwooly — Tue, 26 Apr 2016 15:24:24 GMT

@Michy_Spiky

Just tap where it says >>> safe mode

Re: Mobile Data Turn on automatically

Michy_Spiky — Tue, 26 Apr 2016 21:42:09 GMT

Yes same problem .. Mobile data turned on without anything what can i do ?

Re: Mobile Data Turn on automatically

_alexdon_ — Tue, 26 Apr 2016 21:51:17 GMT

Is your phone network locked? It might be from your customization.

Re: Mobile Data Turn on automatically

Michy_Spiky — Tue, 26 Apr 2016 22:40:01 GMT

Network locked how ? How can i customize it ? I have only one sim card

Re: Mobile Data Turn on automatically

Uliwooly — Wed, 27 Apr 2016 01:53:06 GMT

@Michy_Spiky

Is your phone SIM locked?

Re: Mobile Data Turn on automatically

Michy_Spiky — Wed, 27 Apr 2016 12:10:09 GMT

No international

Re: Mobile Data Turn on automatically

_alexdon_ — Wed, 27 Apr 2016 12:19:52 GMT

@Michy_Spiky I am not convinced your device isn't locked. Can you try the following? Dial *#*#7378423#*#* - Service info - Software info and post here your customization number.

Re: Mobile Data Turn on automatically

Michy_Spiky — Wed, 27 Apr 2016 13:07:03 GMT

That's Screenshot

Re: Mobile Data Turn on automatically

Michy_Spiky — Thu, 28 Apr 2016 20:35:03 GMT

Guys what can i do now i changed the firmware to Customized MEA and the same problem : Mobile Data turn on always

Re: Mobile Data Turn on automatically

Uliwooly — Sat, 30 Apr 2016 19:26:40 GMT

@Michy_Spiky

Boot on safe mode for few hours and see if you experience the same.

Re: Mobile Data Turn on automatically

Michy_Spiky — Sat, 30 Apr 2016 21:28:24 GMT

Same problem too

Re: Mobile Data Turn on automatically

Rickard — Tue, 24 May 2016 13:18:53 GMT

@Michy_Spiky

I'm sorry to hear that.

We have found the cause for this and it will be fixed in an upcoming software update. It's not certain the fix will make it into the update that is coming next though.

Re: Mobile Data Turn on automatically

Michy_Spiky — Tue, 24 May 2016 14:05:43 GMT

Yes please solve this issue because i think it's in marshmallow not my phone only
When does the next update release ?

Re: Mobile Data Turn on automatically

Rickard — Tue, 24 May 2016 14:19:52 GMT

An update is planned to be released next month but i'm afraid it's not certain the fix for this will make it into this update. Also note that software updates rollouts are a phased process – timings & availability may vary by market/carrier.

I changed the firmware from SA to MEA customized .. The r...

Michy_Spiky — Tue, 24 May 2016 14:36:13 GMT

I changed the firmware from SA to MEA customized .. The released same time next month or ?
Another question ... Why everytime i close off ( Allow peeking ) in notifications apps it's open again when i restart the device ? I mean this feature not save after restart the device

Re: I changed the firmware from SA to MEA customized .. The r...

Rickard — Wed, 25 May 2016 14:27:30 GMT

I'm afraid it's not possible for me to see whe the update will be released for a certain country or operator.

I'm not sure why that setting is not saved when you restart the phone, i'll see if i can find more information about it.

Re: I changed the firmware from SA to MEA customized .. The r...

Rickard — Fri, 27 May 2016 10:04:56 GMT

I'm afraid i've not been able to find the background for why the "Allow peeking" setting is reset at restart. It's not specific for Z5, it seems to be standard for Android as i see the same thing when i test this in a Nexus phone.