topic Re: Cant restore my stuff that I backed on PCC. Please help. in XPERIA archive

Cant restore my stuff that I backed on PCC. Please help.

techlover5 — Sat, 01 Aug 2015 20:50:13 GMT

It says 'this backup cannot be restored on the connected phone/tablet.

Just finished doing a system repair.

PLEASE HELP. I dont want to lose everything that I backed up.

Re: Cant restore my stuff that I backed on PCC. Please help.

_alexdon_ — Sat, 01 Aug 2015 20:52:37 GMT

Do you have the same device and operating system?

Re: Cant restore my stuff that I backed on PCC. Please help.

Thommo — Sat, 01 Aug 2015 20:52:59 GMT

Did the system repair upgrade your device?

Re: Cant restore my stuff that I backed on PCC. Please help.

techlover5 — Sat, 01 Aug 2015 20:56:09 GMT

I dont know. I have the same device, I didnt ask it to upgrade my phone. I only did a software repair. This cant be happening.

Re: Cant restore my stuff that I backed on PCC. Please help.

Thommo — Sat, 01 Aug 2015 20:59:00 GMT

If a system update was available then the system repair would auto update to that however the .dbk backup file you have - If you were to change the extension to say .rar or .zip then you could extract the contents and have access to music and photo's etc and other items like contacts but these can be a pain to sort however if these are sync'd to Google then they will auto add back to your device once you enter your details and turn on sync

Re: Cant restore my stuff that I backed on PCC. Please help.

techlover5 — Sat, 01 Aug 2015 21:02:31 GMT

Oh my word!?!??! why was I not told this earlier? I there nothing I can do about it now? I did do another backup on my SD card, will that work or not?

Re: Cant restore my stuff that I backed on PCC. Please help.

techlover5 — Sat, 01 Aug 2015 21:04:53 GMT

The backup has now disappeared on my sony PCC. Sigh.

Re: Cant restore my stuff that I backed on PCC. Please help.

_alexdon_ — Sat, 01 Aug 2015 21:34:52 GMT

So you have set up a password for it? You need to look for the .zip file as Thommo said and try to rename.

Also,please do not create other threads.

Re: Cant restore my stuff that I backed on PCC. Please help.

techlover5 — Sat, 01 Aug 2015 21:41:17 GMT

I forgot the password to the sd card back up. what do I do about the Pc companion? I have found the dbk files on my computer but how do I put them all back on my phone? why wasnt I told that pc companion would update my phone thus I wont be able to restore my stuff? is how sony treats their customers?

Sony treats it customers like crap

techlover5 — Sat, 01 Aug 2015 22:17:03 GMT

Why are customers not told that a software repair will also update your phone which means that you can not restore your original backup on the phone?

How many times will sony keep being oblivious and treating its customers like rubbish.

Re: Sony treats it customers like crap

Uliwooly — Sat, 01 Aug 2015 22:33:16 GMT

@techlover5

Stop creating duplicate posts, you have been told before.

Re: Sony treats it customers like crap

techlover5 — Sat, 01 Aug 2015 22:36:56 GMT

Then can I get some help?

Re: Sony treats it customers like crap

Uliwooly — Sat, 01 Aug 2015 22:38:02 GMT

@alexdon and @Thommo already helped you.

You can always contact sony directly

http://support.sonymobile.com/global-en/contactUs/

Re: Sony treats it customers like crap

techlover5 — Sat, 01 Aug 2015 22:44:00 GMT

on what? none of that was clear?

Also why are customers not told that a software repair will also update your phone which means that you can not restore your original backup on the phone?

Re: Sony treats it customers like crap

Uliwooly — Sat, 01 Aug 2015 22:49:23 GMT

@techlover5

We are a user based forum, only Sony can answer those questions. Contact them directly.

Re: Sony treats it customers like crap

techlover5 — Sat, 01 Aug 2015 22:59:02 GMT

Dude, I've made the file into a zip file and extracted it but I cant open it? please help?

Re: Sony treats it customers like crap

techlover5 — Sat, 01 Aug 2015 22:59:56 GMT

How do I open a abk file? where is my music, pictures and videos?

Re: Cant restore my stuff that I backed on PCC. Please help.

techlover5 — Sat, 01 Aug 2015 23:03:15 GMT

Doen this and extracted the zip file. still comes out as an abk file and I cant even open it. help please.

Re: Cant restore my stuff that I backed on PCC. Please help.

Thommo — Sat, 01 Aug 2015 23:41:48 GMT

Are you saying you don't know how to change the extension of a file - http://windows.microsoft.com/en-gb/windows/show-hide-file-name-extensions#show-hide-file-name-extensions=windows-7

Then the backup file will say for example backup.dbk change the .dbk to .zip then save and accept the file change then extract the zip file contents and thats all there is to it

Re: Cant restore my stuff that I backed on PCC. Please help.

techlover5 — Sat, 01 Aug 2015 23:52:51 GMT

I did all this. I still cant open the file