topic Re: Cannot Open My Phone in XPERIA archive

Cannot Open My Phone

HosamAyman — Sat, 01 Aug 2015 07:07:58 GMT

Hi , i put a pattern password and i forgot it and i always keep trying just to let the device appear to me ( tap if u forgot pattern )
and it doesnt appear ..... and i have only one user and i cant access or update or anything
so what should i do ?

i hope you help me fast cause i really need it to open
.
Thank you ^_^

Re: Cannot Open My Phone

Phy — Sat, 01 Aug 2015 07:13:04 GMT

This guide might help you

How to unlock the phone w/o reseting/reformating the phone

http://talk.sonymobile.com/t5/FAQ/How-to-unlock-a-phone-w-o-reseting-reformating-the-phone/m-p/927295#U927295

Re: Cannot Open My Phone

_alexdon_ — Sat, 01 Aug 2015 07:30:22 GMT

If the above doesn't help,you need to perform a software repair using PC Companion.The process will erase all internal memory.You might need to charge your device for about 1-2 hours before so the device has at least 80% battery.

Make sure the device is not connected to computer or laptop and turned off (sometimes you have to press power button and volume up until the device vibrates 3 times or on some devices you have to press the small button near the SIM tray or on the back of the device).

Open PC companion->support zone->phone/tablet software update->repair my phone/tablet blue highlighted.Follow the steps given,do not connect your phone until prompted to press volume down while plugging USB cable. If PC companion does not start the repair process, you might need to run it in compatibility mode with Windows 7 (in some cases XP).