topic Re: phone wont start after last update in XPERIA archive

phone wont start after last update

shansen — Mon, 27 Jul 2015 01:17:21 GMT

i just updatet my z3 and now it wont start!

it gets to the first screen with white text saying "Sony experia", then shuts down, starts up to the first screen and then shuts down....over and over and over........

help plz

Re: phone wont start after last update

SophiaW — Mon, 27 Jul 2015 01:41:26 GMT

Hi shansen, welcome to the community!

I advise running a software repair on the handset - this is very likely to bring the phone back to life however because you can't power it oon and unlock the screen, all user data will be lost during the process.

Running the software repair on PC Companion:
1. Install PC Companion then open the program and select Support Zone.
2. Phone Software Update.
3. Start.
4. Repair Phone
5. Continue
6. Accept data removal
7. Next
8. Wait for prepare
9. Select Phone
10. Follow the connection steps

Keep us updated

Re: phone wont start after last update

shansen — Mon, 27 Jul 2015 01:46:28 GMT

are you kidding me!......i just got home from Spain today at 8pm so you are saying i will lose all my photos? this is not gonna please the wife

Re: phone wont start after last update

SophiaW — Mon, 27 Jul 2015 01:53:29 GMT

I am terribly sorry to hear that, shansen. Perhaps press and hold power & volume up for 15 seconds > let it charge for 2-3 hours and see if that helps, if not then try running the repair. The only way you can save your data is if the phone can be powered on & the screen unlocked. Do you have an SD card in the phone or did you sync any data to your google account?

Re: phone wont start after last update

shansen — Mon, 27 Jul 2015 01:59:56 GMT

nope....i only used it as a camara for the week and the moment i got out of the airport the phone connected and told me to update so i did.....wasent useing it on the drive home anyways so why not update.

this isent good.....this isent good at all

Re: phone wont start after last update

SophiaW — Mon, 27 Jul 2015 02:08:50 GMT

I see, again I am sorry to hear of the inconvenience. Try charging it for a few hours and if that doesn't work run the repair & keep us updated. Best of luck, shansen.