topic Re: M4 Dual encryption problem in XPERIA archive

M4 Dual encryption problem

AlMahdy — Fri, 24 Jul 2015 10:27:12 GMT

Hello,

I've a problem with encrypting my phone. Whenever I do so, I lose connectivity on the first SIM card and the second SIM card gets the roaming icon although it's not roaming. No calls can be made or received from/to both cards.

I made a factory reset 3 times, which resolves the issue (simply restarting the phone doesn't resolve it), but as soon as I enable the encryption, the problem happens again.

Without the encryption, the phone works fine, but I can't access my corporate email.

Is this a known bug? Any workarounds?

I'm on the latest firmware for the device.

Re: M4 Dual encryption problem

Thommo — Fri, 24 Jul 2015 11:06:12 GMT

Not the answer you want but there are apps that allow emails of this nature to work without your device been encrypted

Re: M4 Dual encryption problem

AlMahdy — Fri, 24 Jul 2015 11:13:21 GMT

Thanks Thommo.

We use Exchange Active Sync for access to corporate email and the encryption is part of the policy set by the administrator.

If you still know of such applications, please let me know.

BR,

Ahmed

Re: M4 Dual encryption problem

Thommo — Fri, 24 Jul 2015 11:41:41 GMT

I've heard owners using K-9 mail but there are others allegedly - Google active sync encrypted email app

Re: M4 Dual encryption problem

AlMahdy — Fri, 31 Jul 2015 22:35:00 GMT

The guys in the online Xperia Care team helped by suggesting a repair from PC Companion. Apparently, the shipped firmware was corrupted.