topic Re: Whatsapp web connection issue on stand-by. in XPERIA archive

Whatsapp web connection issue on stand-by.

SoraNoDave — Tue, 13 Oct 2015 19:27:18 GMT

Hi, since the last update 23.4.A.1.232 on my Z3, whatsapp web stopped working correctly. If I keep the phone in stand-by, after 10 minutes or so, the app stop to communicate with the world. That means that I will not recieve any notification about incoming messages unless I turn on the screen. Otherwise, if I use whatsapp only, it works just fine.

Activating the account syncing doesn't change anything, sadly, and I'm not using stamina mode.

This happens both with wi-fi, 2G/3G.

Re: Whatsapp web connection issue on stand-by.

_alexdon_ — Tue, 13 Oct 2015 21:11:12 GMT

That's strange, you can try to reset stamina like this: first make sure it is disabled, go to settings-apps-all, look for stamina app, force stop and clear data. Restart your device.

But this should not happen if you don't have stamina on.

Re: Whatsapp web connection issue on stand-by.

SoraNoDave — Wed, 14 Oct 2015 00:18:43 GMT

Nothing changed resetting the stamina mode /:

Re: Whatsapp web connection issue on stand-by.

Uliwooly — Wed, 14 Oct 2015 00:19:43 GMT

@SoraNoDave

Do you have any other battery apps?

Re: Whatsapp web connection issue on stand-by.

SoraNoDave — Wed, 14 Oct 2015 09:03:18 GMT

Nope.

Re: Whatsapp web connection issue on stand-by.

Uliwooly — Wed, 14 Oct 2015 17:04:17 GMT

@SoraNoDave

settings > about phone > status > signal > what do you see? do you have any cleanmasters, antivirus, taskillers, data apps?

Re: Whatsapp web connection issue on stand-by.

Uliwooly — Wed, 14 Oct 2015 17:23:17 GMT

@SoraNoDave

also

settings > data usage > whatsapp > have you restricted background data?

Re: Whatsapp web connection issue on stand-by.

SoraNoDave — Wed, 14 Oct 2015 17:45:20 GMT

@uliwooly

Under settings > about phone > status > SIM Status says; Signal strenght: -103dB 1 asu, can't find any settings > about phone > status > signal |:

I don't have any cleanmasters, antivirus, taskillers, data apps or so. Also, background data limitation is not active at all, neither for whatsapp, and my issue happens even on wifi...

Re: Whatsapp web connection issue on stand-by.

Uliwooly — Wed, 14 Oct 2015 17:49:25 GMT

@SoraNoDave

What I would do is repair the phone with PCC

PC Companion (PCC)

Bridge (for Mac)

Alternatives on How to backup Xperias

http://talk.sonymobile.com/thread/36355

Re: Whatsapp web connection issue on stand-by.

SoraNoDave — Wed, 14 Oct 2015 22:51:44 GMT

@uliwooly

I've done the repair illustrated in this article: http://talk.sonymobile.com/t5/Xperia-Ion/Detailed-Software-Repair-Instructions-using-Pc-Companion-Win-or/td-p/249946

Using a new google account, with no configuration keeping, no application exept stocks and whatsapp, and the problem keep existing. So, I think I'm gonna blame 23.4.A.1.232, 'cause this problem popped out after that.

Someone knows how to do a downgrade? (Using PCC, or without freaking out the warranty, I hope) I don't even know which firmware I need to search, 'cause, I think, there was two update in the last two weeks, and I think I'm gonna look for the version previous those two update. Was that 5.0.2? @@

Re: Whatsapp web connection issue on stand-by.

Uliwooly — Wed, 14 Oct 2015 23:23:13 GMT

@SoraNoDave

You can't downgrade with PCC, you will have to use flashtool, which could void the warranty

Re: Whatsapp web connection issue on stand-by.

SoraNoDave — Wed, 14 Oct 2015 23:26:24 GMT

@uliwooly

I guess I should wait the next update, 6.0, then... hoping for the best |:

Re: Whatsapp web connection issue on stand-by.

Uliwooly — Wed, 14 Oct 2015 23:48:45 GMT

@SoraNoDave

You don't have to wait, just repair the phone with PCC and report back.

Re: Whatsapp web connection issue on stand-by.

SoraNoDave — Wed, 14 Oct 2015 23:57:44 GMT

@uliwooly

Repairing the phone didn't solve my problem XD

Re: Whatsapp web connection issue on stand-by.

Uliwooly — Thu, 15 Oct 2015 00:57:23 GMT

@SoraNoDave

Does this happen while using wif or data?

Re: Whatsapp web connection issue on stand-by.

SoraNoDave — Wed, 21 Oct 2015 09:44:41 GMT

So, the problem just solved itself (I suppose, because the Push Notifications Fixer (external app) didn't solve it before, but I won't uninstall it for now).

Re: Whatsapp web connection issue on stand-by.

alimali — Thu, 02 Jun 2016 16:59:43 GMT

I solved my problem this way.

I connected to my phone from computer using Wifi ADB. I think ADB keeps phone busy so the phone can't go sleeping. Just what i wanted.

Wifi ADB needs root by the way.