topic Re: IMEI not valid. in XPERIA archive

IMEI not valid.

eithan — Fri, 11 Sep 2015 23:23:49 GMT

I buy xperia z3 a month ago now i would like to reg. My phone support cant finish my reg. Phone imei not valid. Any idea about this problem.

Re: IMEI not valid.

Uliwooly — Fri, 11 Sep 2015 23:38:51 GMT

@eithan

are you dialing service info to get the IMEI number or the box?

Re: IMEI not valid.

mr_xzibit — Sat, 12 Sep 2015 13:02:17 GMT

Did you buy the phone from new?

Re: IMEI not valid.

basuraboy — Tue, 20 Oct 2015 00:29:44 GMT

Hi,

I'm having the same problem. Bought my Z3 from a Sony store just last Saturday (Oct.17) and when I tried registering my IMEI yesterday I got the message "The IMEI is not valid". I've already sent an email to Sony Xperia Contact Center and am still waiting for their reply.

Re: IMEI not valid.

forsaleemail — Tue, 20 Oct 2015 05:12:37 GMT

Me too says "Not valid IMEI format" copied from the tag under the SD card. What gives?

Re: IMEI not valid.

emk — Tue, 20 Oct 2015 11:03:40 GMT

Settings > about phone >status
See if the software recognizes the IMEI

Re: IMEI not valid.

basuraboy — Tue, 20 Oct 2015 23:58:34 GMT

@emk wrote:
Settings > about phone >status
See if the software recognizes the IMEI

The software recognizes the IMEI, and I've received a reply from the Sony Xperia Contact Center that the IMEI is indeed authentic and registered. I guess my question now is how do I input my IMEI in my Sony account as it still says that "The IMEI is not valid."?

Re: IMEI not valid.

Uliwooly — Thu, 29 Oct 2015 03:31:09 GMT

@basuraboy

What did your Local support said?

Re: IMEI not valid.

basuraboy — Thu, 29 Oct 2015 03:45:38 GMT

@uliwooly wrote:
@basuraboy
What did your Local support said?

This was the response I got:

"Thank you for contacting Sony Xperia Support. We are happy that you are using Xperia Z3. We value the importance of your concern and we are here to assist you. In response to your query regarding how to register the IMEI to your Sony account (My Support), currently Philippines is not included in the list of the supported countries."

From that response I assumed that there is really no way (for now) to registed my IMEI to my Sony account, though it's good to know that my IMEI is authentic and registered to Sony.

Re: IMEI not valid.

Uliwooly — Thu, 29 Oct 2015 05:59:38 GMT

@basuraboy

It seems that you have your answer.

Re: IMEI not valid.

basuraboy — Thu, 29 Oct 2015 06:05:41 GMT

@uliwooly wrote:
@basuraboy
It seems that you have your answer.

Indeed.

XPeria IMEI Not Recognized When Registering

alozan — Sun, 06 Dec 2015 10:01:09 GMT

I bought a refurbished Sony XPeria Z3 from online and I tried to check IMEI when I got the phone. I know the IMEI number changes when the phone is refurbished but still the number has got to be recorded in Sony database, right? When I am trying to register the product, website gives a warning about "there is no product with this IMEI". So maybe it is not a original phone and I want to learn if I can learn it for sure, like to check on another website? Or maybe this is normal because the phone is refurbished, I have no idea how refurbished works for IMEI matters? Also, there is no model, information or photo when checking in imei.info.

Thank you in advance.

Re: XPeria IMEI Not Recognized When Registering

alozan — Sun, 06 Dec 2015 13:09:34 GMT

^^ And also the model of the phone is D6653 not D6603 which is the normal model that is being selled by companies in my country. Is it an issue or is it okay? I think the only difference is that D6653 does not cover 800, 1700 and 1900 mhz LTE bands.

Anyone with knowledge will be really helpful.

Xperia Companion Won't Backup Z3 on Android N Developer Preview

marvinmoyco — Fri, 27 May 2016 12:59:51 GMT

Good day!

I own a Z3 and I wanted to register it in Xperia Care. However, I have a problem when I am registering my phone. Whenever I register my IMEI, it says that the IMEI is not valid but when I check the "Support" part of my phone's settings (I have the Marshmallow update), the app recognizes my IMEI. I don't know if the problem is in the website or what but I really want to register my phone because it still has warranty. ALso, I didn't unlock my bootloader.

Please help me resolve this issue. Thank you and God bless.

Re: Xperia Companion Won't Backup Z3 on Android N Developer Preview

Christofer — Fri, 27 May 2016 13:27:53 GMT

Hi @marvinmoyco,

Could you send me your phone's IMEI in a PM and include which sign in option you use when you sign in to our website? If so I can try to look into this.