topic Re: gps not working in XPERIA archive

gps not working

rulovic — Wed, 13 May 2015 20:00:51 GMT

Hello all,
I have a z3 compact with android 5.0.2. The problem is that my gps is not working, when i use only the gps is completely unable to find my position. I have downloaded the app gps test and checked the sony diagnosis and none of them is able to find my location so i assume the problem is in my gps module.
Can anybody help me please?
Thanks in advance

Re: gps not working

SophiaW — Thu, 14 May 2015 00:45:28 GMT

Hi rulovic, welcome to the community!

Which GPS app are you using? If it is Google Maps, try clearing the data for the following apps: Google Play Services, Google Services Framework, Maps, LocationServices. Then restart the phone & test out your gps to see whether it is working or not now.

Re: gps not working

rulovic — Thu, 14 May 2015 07:21:21 GMT

Hello,

I have the problem with all the apps using the gps. So far I have tried:

Google maps -> it does not work

Sygic --> It does not work

GPS test -> I have something in "In view" section but 0 in "In use" section

I have tried also the Xperia Diagnostics. When I luanch the GPS test it hangs on "Initializing GPS stage"

I have done also what previous post suggested but no success.

What can I do?

Thanks and Regards

Re: gps not working

Hampus — Fri, 15 May 2015 08:30:32 GMT

I suggest that you take a look at the following FAQ-topic to see if you can find any tips:
/t5/FAQ/GPS/m-p/351902

Keep us updated!

Re: gps not working

rulovic — Fri, 15 May 2015 12:04:29 GMT

I will check the PC companion, because I have checked the FAQ already

But before that I would like to be sure about something:

The Xperia Z3 compact, is possible to use the GPS and to be able to fix my position without using mobile networks, right? Using only the satellites

Thanks and regards

Re: gps not working

Hampus — Mon, 18 May 2015 10:42:15 GMT

Yes it's possible to use the GPS without data connection, but note that this can take a longer time.

Re: gps not working

GKSZ — Thu, 21 May 2015 09:14:26 GMT

Actually since the upgrade to the sofware none of my tracking apps work; yes i tried everything you suggested and yet the tracking looses signal. Runtastic doesn't track; Strava doesn't track; endomondo doesn't track; google looses signal. I have high accuracy enabled as a location method and yet it goes from fair signal to no GPS signal at all in plain view of the sky. I had no issues with the gps tracking before the upgrade but since it is absolutely terrible. Yes i have other phones with GPS abilit and they work perfectly. Any thoughts on a fix? It is very frustrating.

Re: gps not working

Hampus — Thu, 21 May 2015 10:43:47 GMT

Hi GKSZ,

Did you also take a look in the FAQ topic that I mentioned in my previous post? One other thing that you could try if this behaviour appeared after a software update, is to reinstall the software via PC Companion.

Re: gps not working

rulovic — Thu, 21 May 2015 22:00:34 GMT

Finally I took the phone to the support service. Lets say what they say

Cheers

Re: gps not working

Hampus — Fri, 22 May 2015 14:49:33 GMT

Keep us updated rulovic.

Re: gps not working

SteveJ11 — Sun, 28 Jun 2015 08:24:19 GMT

I have the exact same problem. GPS works partially with Google maps, in that it finds the position but does not update well - for example it's not possible to use for driving directions as the map doesn't update so you miss turnings.

GPS-related apps, particularly fitness ones such as Strava simply do not work. Even standing outside in full view of the sky the phone does not pick up a GPS signal and therefore will not track a run or a ride. This happens even in 4G reception areas.

There's lots I like about this phone but this issue and the music player not picking up all songs on the phone are really infuriating.

Would love to know if the service centre solved it, these functions have never worked on this phone and it's less than a year old.

Re: gps not working

MarcisB — Mon, 29 Jun 2015 17:25:04 GMT

Service center solved my problems. They replaced motherboard and battery.

Dunno about later, i wasn't having any issues with it.

GPS was erratic, when launching GPS test from diagnostics, it tried very long to launch and then "starting GPS failed".

After motherboard swap, seems it is working fine.

I must add compliment about speedy service - brought phone to Sony oficial service center on 25th, got SMS, that phone is fixed on 27th.

Re: gps not working

GKSZ — Thu, 23 Jul 2015 12:31:25 GMT

Hampus- I have indeed reset my phone via pc companion.I have reset it on its own.I tried other gps signal boosting apps.I took my sin out reintroduced.I restarted the phone I unstalled the apps restarted the phone,cleared the cache.tried all options mentioned.gps is still not tracking.or track for one ride only then nothing.can't even use Google maps for directions. This phone seems to be the worse version from Sony for a long while.

Re: gps not working

paul_h5 — Thu, 23 Jul 2015 15:04:49 GMT

I'm also having GPS problems with my phone which I thought were due to the lollipop upgrade but after downgrading to 4.4.4 found they must be hardware related. See this thread here:

/t5/Xperia-Z3-Compact/no-gps-fix-after-lollipop-update-in-Z3-compact/td-p/967188/page/3

I've just sent back to Sony support for the third time, once they get the phone they are quite quick, had the phone back 7 days later first time and 5 days later second time, however they have not fixed my GPS issue and seem hit and miss with others so wouldn't pin your hopes on getting it back quickly. I've now been without my phone for nearly three weeks

Re: gps not working

rulovic — Fri, 24 Jul 2015 15:51:35 GMT

Hello,
Sorry for not replying before. In my case i took the phone to the support service and after couple of weeks i got it back working! The only thing i see now is that it takes so long to find a fix by the gps

Problems with GPS xperia Z3 compact

rulovic — Mon, 26 Oct 2015 07:59:18 GMT

Hello,

I have a Z3 Compact and I am having issues with GPS since I got it. Basically the phone is unable to find my positions when using only GPS module.

Worst thing is that after taking it to the service technique it works but after applyting updates (recommended by Sony through PC Companion) it stops working and again to the service technique.

I am very dissapointed with it, really. Even when it was working it takes soooooo long to find the position. Compared to my old Samsung Galaxy S III it is really **bleep**ty. Samsung is able to find my position in less than one minute (I have tested it with GPS test app).

Sony guys, is that normal? Does it mean that GPS module is just **bleep**ty and I have to live with that?

Has anybody else had problems like these with the GPS??

Thanks all in advance!

Re: gps not working

Denikel — Mon, 30 Nov 2015 10:42:08 GMT

Hello,
Thx all for this discussion...
Since few month, my GPS dont work anymore on my XZ3C.
I tried every thing that I found on official forum but nothing work !!! Thé phone found GPS but I cant connect them!!!

i'm very happy with this phone but I nead the GPS...
Sony please, solve this problem,
We are not alone encouring this **bleep** problem, Just have à look on Google, taping "Sony Z3 GPS signal lost" !!!
Thx

Re: gps not working

Ligerzero-x — Thu, 10 Dec 2015 23:03:41 GMT

Also having this problem please pull your finger out Sony

Re: gps not working

canonmaster — Mon, 28 Dec 2015 19:52:30 GMT

I have a Sony Xperia M2 and all GPS/SatNav apps worked perfectly on KitKat 4.4.4. The instant I installed Lollipop 5.1.1 ALL of them failed. GPS test says it can see 25 satellites. The US have 24 evenly distributed around the world and they guarantee you can see 6 at all times, normally 9 and possibly 12 for a few seconds. Lollipop now sees the Russian GLONASS satellites and they have much the same system though their data formats and frequencies differ slightly. So you should now see 12, normally 18 and exceptionally 24. GPS Test starts looking for satellites and the Signal-to-Noise (SNR) status bars fluctuate as the the signal strength varies. Both systems use Low Earth Orbit (about 26000 miles above the earth) satellites that take 11hours and 56minutes to orbit the earth. The 4 minutes short of 12 hours is to allow for the fact that the earth is rotating and that is how long it takes for a satellite to come back to the same place in the sky.

Once it has found 4 satellites, enough for it to compute a 3D fix, it announces '3D Fix' and the SNR bars freeze. A few seconds later it announces 'No Fix', the SNR bars and the satellites it was using disappear and it starts all over again. It does this ad infinitum.

If, on my phone, I simply put the phone part into Airplane Mode, ie no data connection, it all works again. Clear Airplane Mode and it fails again. You'll like it, but not a lot.

A-GPS is only a shortcut to help the GPS get the correct time, that is satellite time, instead of having to have an atomic clock in the phone, they cost about £20000 and are are quite big. Without A-GPS it works out satellite time from the clock signal sent by the satellites it has found. It needs to know the time on the atomic clock in the satellite so that it can work out how long the message took to arrive at the receiver. By working out the time delay it can work out how far away the satellite is. The signal travel at 186,000 miles a second so the clock has to be accurate to a nanosecond.

If you want to be really clever you can use D-GPS, D for Differential, and this uses a land based GPS transmitter that knows EXACTLY where it is on the earths surface and sends out correction data to GPS receivers to correct the errors due to atmospheric conditions.

The problem is with Lollipop as it all worked beautifully under KitKat.

There is some suggestion that Marshmallow has the same problem.

My phone has been back to Sony TWICE. On both occasions they said the issue had been resolved but it still persists.

On the second occasion the gave me a new M2, but it has the same problem.

If it is any consolation other non-Sony phones have the same issue.

Sony refuse to go back to Kitkat. They also refuse to comment on any non-Sony software.

Android is Google's version of Linux so they are the organ grinder and they should fix it.

Answer:- Buy a proper GPS that is only a GPS or a cheap chinese phone on KitKat and don't upgrade it.

I got one off e-bay for £48, its a 7inch Ph(oneT)ablet and is brilliant.

Two SIM card slots, 16GB memory, SD Slot, Wi-Fi, Bluetooth, compass, accelerometers, what more could you ask for.

Re: gps not working

Larrxi — Tue, 12 Apr 2016 05:37:59 GMT

I solved this problem by changing in file /etc/system/gps.conf as described in https://code.google.com/p/android/issues/detail?id=81140#c695