topic Re: sony Xperia z1 compact ruined after lollipop upgrade in XPERIA archive

sony Xperia z1 compact ruined after lollipop upgrade

smiffie71 — Mon, 11 May 2015 06:01:30 GMT

What's happened? Loved my phone when it was on kitkat. Now it's slow, sluggish and errors popping up. Eg Xperia home closing. Camera slow to start and photos taking forever to save. Apps take ages to start up. What's gone wrong Sony? Any fixes? How do I get my phone running smoothly because at the moment, I wish you hadn't released lollipop update!

Re: sony Xperia z1 compact ruined after lollipop upgrade

yankeeee — Mon, 11 May 2015 06:21:31 GMT

how did make the update thruogh the phone or the pc ?

Re: sony Xperia z1 compact ruined after lollipop upgrade

Phy — Mon, 11 May 2015 06:27:31 GMT

Try repairing your phone with Sony PC Companion

Sony PC Companion.
http://support.sonymobile.com/us/tools/pc-companion/

Re: sony Xperia z1 compact ruined after lollipop upgrade

Qatrium — Mon, 11 May 2015 06:41:21 GMT

As Phy said, all these problems will vanish if you do a clean installation, that can be done via PC Companion Phone repair.

Re: sony Xperia z1 compact ruined after lollipop upgrade

_alexdon_ — Mon, 11 May 2015 06:47:41 GMT

Also,see if in this topic you find useful information:

/t5/Xperia-Z1-Compact/Lollipop-update-is-a-mixed-bag/m-p/968018#U968018

Re: sony Xperia z1 compact ruined after lollipop upgrade

domble1 — Tue, 19 May 2015 13:40:46 GMT

Quite. Just did a full reset on mine (from the menu) followed by a restore; which hasn't restored anything useful. And it's still heating up and has used 10% of battery in about ten minutes. Makes the phone unusable. Shame, I was very happy with it. No chance of another Sony phone then.

And people suggest using PC companion to do firmware updates? It can't even do a simple backup and restore without crashing repeatedly and causing the phone to reboot.

I'm not happy.

Dom.

Re: sony Xperia z1 compact ruined after lollipop upgrade

smiffie71 — Tue, 19 May 2015 13:47:49 GMT

Hi all. Thanks for replies.
I did a factory reset. All good after. Still crashes every now and again but nothing as bad as it was.

Re: sony Xperia z1 compact ruined after lollipop upgrade

Qatrium — Tue, 19 May 2015 13:48:33 GMT

Yes, PC Companion is far way better solution than factory reset, because it formats your internal memory and installs a clean copy of latest firmware. While the reset from settings menu will not format, there's a big possibility that issues will stay the same. I'd suggest that you do a PC Companion phone repair:

Open PC companion -> Support zone -> Phone/tablet software update -> Repair my phone/tablet (blue link style). Follow the steps given, do not connect your phone until prompted to press volume down while plugging USB cable.

http://www.sonymobile.com/gb/tools/pc-companion/

Re: sony Xperia z1 compact ruined after lollipop upgrade

Uliwooly — Tue, 19 May 2015 14:08:25 GMT

@smiffie71

Just update with Pcc as suggested, three times already, if pcc crashes then try a different computer

Re: sony Xperia z1 compact ruined after lollipop upgrade

smiffie71 — Tue, 19 May 2015 14:42:30 GMT

I'll update with pcc if I have anu further issues but at the moment I don't.

Re: sony Xperia z1 compact ruined after lollipop upgrade

Uliwooly — Tue, 19 May 2015 15:54:39 GMT

@smiffie71

reinstalling lollipop with PCC will smooth things out, you posted here because you are experiencing issues, so just reinstall lollipop (clean install) and report back.

Re: sony Xperia z1 compact ruined after lollipop upgrade

smiffie71 — Tue, 19 May 2015 16:01:03 GMT

Why? My phone seems to be working fine. I've got no issues with it, plus I've spent ages reinstalling stuff. I posted on here because I had issues, now I don't, job done. I don't see why I need to do anything further. As I've said, if I have further issues, I'll do as was suggested. But in the mean time, I'll leave as is thanks.

Re: sony Xperia z1 compact ruined after lollipop upgrade

Uliwooly — Tue, 19 May 2015 16:09:47 GMT

@smiffie71

Glad to hear that you aren't experiencing any issue.

Re: sony Xperia z1 compact ruined after lollipop upgrade

guymonde — Wed, 20 May 2015 18:05:37 GMT

The PC companion 'fix' fixed nothing for me. Just lost all my personalisation and still did not give me mobile data. Today I have no wifi either. And I used to really like this phone, now it's verging on useless.

Re: sony Xperia z1 compact ruined after lollipop upgrade

Uliwooly — Wed, 20 May 2015 18:40:52 GMT

@guymonde

have you flashed the phone? unlocked the bootloader? exposed the phone to water? disassembled the phone?

You could contact your local Xperia Care to get it checked

http://support.sonymobile.com/global-en/contactUs/

Re: sony Xperia z1 compact ruined after lollipop upgrade

guymonde — Wed, 20 May 2015 19:03:48 GMT

@uliwooly

Thanks but I don't think I've done any of that - just what the Sony support and my network told me to do, which was mainly PC companion.

There's no doubt at all that this is a Lollipop problem. It was fine until the Lollipop 'upgrade' and has been pants ever since. I seem to have got wifi back after I turned it off and on again, so I suppose that's progress. But I just want my Kitkat phone back. (Actually I just want the thing to WORK)

Re: sony Xperia z1 compact ruined after lollipop upgrade

Uliwooly — Wed, 20 May 2015 19:08:38 GMT

@guymonde

I understand your frustration, it'll be wise to stop by your local Xperia care, so they can take a look at your phone.

Re: sony Xperia z1 compact ruined after lollipop upgrade

auchenjimmy — Sat, 04 Jul 2015 12:09:39 GMT

I'm in the same boat as GuyMonde. My phone was running like a dog after lollipop upgrade - most frustratingly after the birth of my daughter, the camera consistently freezes during small video clips so all the wee memento videos I wanted to take are pretty horrible to watch.

So I folowed the instructions to update using PCC and have to say its a fairly ugly process, but got there eventually. Similarly to aove, the backup and restore seems to have amounted to putting photos back on the device - all "other settings", ie customisations, have gone. But the most frustrating thing again is the same as pre-upgrade. Videos freeze during recording.

Pretty poor all round. I loved the device pre-lollipop and I do like lollipop a lot, but the two don't seem to go together for me.

Re: sony Xperia z1 compact ruined after lollipop upgrade

smiffie71 — Sat, 04 Jul 2015 13:20:27 GMT

I didn't do the PCC update as everyone above kept suggesting. Try doing a factory reset as I did. Phone worked perfectly after that.

On another note, my phone is currently at Sony repair centre due to a build up of dust behind the rear lens making it almost impossible to take decent photos or video. Not very dust proof are they?!

Re: sony Xperia z1 compact ruined after lollipop upgrade

auchenjimmy — Mon, 03 Aug 2015 07:24:41 GMT

Update to above - once the new install had bedded in the phone is now working fine, so I probably jumped the gun after update. It was slow and draggy immediately after but that's because it took a while to download and install all the backed up apps.

Fresh lollipop install definitely the way forward!