topic Re: Z2, Lollipop update, awful, problems. in XPERIA archive

Z2, Lollipop update, awful, problems.

nicuu — Wed, 18 Mar 2015 15:11:48 GMT

Hello,

I just updated to Lollipop 5.0 (finally), and now.. the phone is just awful and gives me a headache. It's laggy, it gets stuck, it's slow. I can't find my messages, and I can't even access messages. Can't send or receive, can suddenly get stuck and then get lost in the background (the background only shoves with the colours that change), and it turns off by itself, starts by itself, get message notifications randomly, gets so warm you could probably boil an egg on it.

To sum it up; it's catastrophic. I don't really know what to do, it's just sooooo annoying. Anyone, please help?

Re: Z2, Lollipop update, awful, problems.

PauLita — Wed, 18 Mar 2015 15:13:54 GMT

Works as supposed for me...

Re: Z2, Lollipop update, awful, problems.

nicuu — Wed, 18 Mar 2015 15:15:23 GMT

So then it's a common problem? Jesus. At least don't put out a update if it's going to mess up the phone completely. I also have important messages...

Re: Z2, Lollipop update, awful, problems.

nicuu — Wed, 18 Mar 2015 15:16:20 GMT

Wops, misread it. Then what could be the problem?

Re: Z2, Lollipop update, awful, problems.

Thommo — Wed, 18 Mar 2015 15:32:25 GMT

The problem is often caused by the actual upgrade from one operating system to another so you should try performing a system repair using PC Companion as this will often fix issues - This will factory reset your phone and erase all data so best to backup before you begin

Switch off your phone and unplug from Pc (Hold volume up and power for around 10 seconds)
Start PC Companion and select Support zone then Update my phone/tablet then in Blue Repair my phone/tablet and follow the on screen instructions - When prompted connect your phone still switched off holding volume down or back button - This should start the repair or reformat process

If you are using Windows 8/8.1 or a 64bit operating system then adjust the settings for PC Companion and run in compatibility mode and chose Windows 7 or XP

Re: Z2, Lollipop update, awful, problems.

nicuu — Wed, 18 Mar 2015 15:39:05 GMT

Oh, ok! Thanks alot. Where should I backup everything? And how? Because my brother updated to lollipop from the PC Companion, and his phone works completely fine, mine on the other hand.. I updated from the phone.

Re: Z2, Lollipop update, awful, problems.

_alexdon_ — Wed, 18 Mar 2015 15:50:18 GMT

That is why it is always recommended to use PC companion for a more stable update process.

Re: Z2, Lollipop update, awful, problems.

nicuu — Wed, 18 Mar 2015 15:53:46 GMT

I really didn't know that, otherwise I would of done it on my phone as well. I was about to do it, until I got the update message on the screen, and I went for it.

But my messages aren't lost, are they? I have now backup up all data on the computer through PC companion. What should I do now? And how to get all data back on phone after factory reset? Will the apps go back on the phone as well?

Thanks!

Re: Z2, Lollipop update, awful, problems.

_alexdon_ — Wed, 18 Mar 2015 15:55:06 GMT

PCC won't backup your apps. Messages,contacts however should be backed up. I suggest you to backup the contacts on your SIM too.

Re: Z2, Lollipop update, awful, problems.

nicuu — Wed, 18 Mar 2015 15:59:45 GMT

Ok, thanks.

When I mark every single contact, I can't either export or import them. Perhaps they are on the SIM? I'm not sure..

Re: Z2, Lollipop update, awful, problems.

_alexdon_ — Wed, 18 Mar 2015 16:01:29 GMT

You can check if you tap on one of them and tap on the pencil to edit. You should see there phone contact or SIM.

Re: Z2, Lollipop update, awful, problems.

nicuu — Wed, 18 Mar 2015 16:05:35 GMT

I doesn't show me? Just their name, and "Microsoft Exchange".

Next to this I get the message that it is a "Phone contact", so probably most of them are on the phone.

How to change this? Cause when marking all, I can't do anything? Hm! Thanks for the help.

Re: Z2, Lollipop update, awful, problems.

_alexdon_ — Wed, 18 Mar 2015 16:10:51 GMT

To export them to SIM,when you are in contacts app tap on settings (3 dots) and select export.

Re: Z2, Lollipop update, awful, problems.

nicuu — Wed, 18 Mar 2015 16:12:13 GMT

I get the error message that the SIM-card is full? What should I do?

Re: Z2, Lollipop update, awful, problems.

_alexdon_ — Wed, 18 Mar 2015 16:19:38 GMT

Have you done the procedure before? It should overwrite though. If not,just try to export a .vcf file on internal or SD.

Re: Z2, Lollipop update, awful, problems.

nicuu — Wed, 18 Mar 2015 16:30:23 GMT

Yes, but on another phone. When I bought the Z2, I could switch everything over.

But anyways. I just wrote down the most important phonenumbers, and maybe they got back up anyway. But can you check if I back up the messages as well? I did that when I safety backed up everything on the Computer comapanion. Because I can't open messages to find them.

Re: Z2, Lollipop update, awful, problems.

_alexdon_ — Wed, 18 Mar 2015 16:39:43 GMT

You should try to backup using myphone explorer.

Re: Z2, Lollipop update, awful, problems.

nicuu — Wed, 18 Mar 2015 16:45:02 GMT

Ok, thank you. But now, suddenly, everything seems to work normally.

I got a message which I sent from my brothers phone around 2-3 hours ago, and I can open messaging just fine (I'm using Go sms pro).

Should I just leave it like this? Because I don't see anything wrong as just now. Thanks ALOT for your effort and help, though. Really grateful.

Re: Z2, Lollipop update, awful, problems.

_alexdon_ — Wed, 18 Mar 2015 16:47:13 GMT

I say you leave it like this for a couple of days,make you to restart your device regularly and keep us updated.

Re: Z2, Lollipop update, awful, problems.

nicuu — Wed, 18 Mar 2015 17:20:17 GMT

Okay, will do that. Seems more smooth now, so for that it's great. Thanks for the help! Will keep you updating!