topic Re: Usb connectivity and MSC menu missing in XPERIA archive

Usb connectivity and MSC menu missing

HoWil — Fri, 15 Aug 2014 07:50:11 GMT

I what to use my xperia z2 as usb storage. On my 17.1.2.A.0.314 in the Settings ->Xperia Connectivity -> Usb Connectivity -> There is no menu 'USB connection mode'
!!!

I have read the following article
http://www.sonymobile.com/gb/support/faq/xperia-z2/troubleshooting/the-phone-isnt-detected-by-the-computer-when-its-connected-using-a-usb-cable-5/

but do not find any menu or menu entry such as
"Mass storage mode (MSC)"

I use the original cable without a hub in-between. The PC, TV,... is not recognizing the phone.

Thanks in advance

Re: Usb connectivity and MSC menu missing

Hampus — Fri, 15 Aug 2014 09:03:37 GMT

Hi and welcome to the community! Since you're new please be sure that you have checked out our Discussion guidelines.

Which options do you find when you go to Settings > Xperia Connectivity > USB Connectivity? Could you provide us with a screenshot?

You can also take a look at the following FAQ topic to see if you can find any tip:
http://talk.sonymobile.com/t5/FAQ/USB-connection-problems/m-p/348074

Re: Usb connectivity and MSC menu missing

HoWil — Fri, 15 Aug 2014 09:07:54 GMT

Re: Usb connectivity and MSC menu missing

Hampus — Fri, 15 Aug 2014 09:14:35 GMT

That looks strange, never seen that before. Could you try to clear data for "Settings"? Go to Settings > Apps > The tab "All" > Settings > Clear data.

Re: Usb connectivity and MSC menu missing

HoWil — Fri, 15 Aug 2014 09:44:45 GMT

"Reset app preferences" didn't change a thing.
I did also restart the phone without any help.

The sdcard can be accessed with various file browsers without any problem.

Re: Usb connectivity and MSC menu missing

Hampus — Fri, 15 Aug 2014 12:36:47 GMT

In this case I would suggest that you try to perform a software repair on your phone via PC Companion:
http://www.sonymobile.com/global-en/tools/pc-companion/

In PC Companion you press start on Support Zone > Start on Update the phone/tablet software > Repair phone/tablet (the blue clickable link in the message) > Follow these steps without having your device connected to the PC.

Follow the instruction that appears in the program and do not connect your device until this guide tells you how to connect it.

Re: Usb connectivity and MSC menu missing

HoWil — Fri, 15 Aug 2014 14:43:28 GMT

That's really frustrating

On the one hand this is annoying because the phone brand new and I do not have the time to fix such problems.
On the other hand am I a Linux (Ubuntu) user making a windows program install a bit complicated.
Linux support would be beneficial for a 'linux' phone.

Re: Usb connectivity and MSC menu missing

HoWil — Sat, 16 Aug 2014 07:08:53 GMT

Is the problem possibly related to an encrypted sdcard/phone?

Re: Usb connectivity and MSC menu missing

HoWil — Sat, 23 Aug 2014 06:17:17 GMT

I did the phone repair (its a reset not a repair =)) and had the menu back.

After encrypting the phone again the menu disappeared as before!!!!!

I guess this is a bug. I have nothing found that the usb connectivety is disabled by encrypting the phone.

What do you suggest?

Re: Usb connectivity and MSC menu missing

AlessioUK — Mon, 29 Dec 2014 11:45:05 GMT

Hello there. Was any solution found for this?

I have an Xperia M2 which I had to encrypt and I have a very similar problem.

The mobile is not recognised by any PC and there's no USB settings options in the menu,

I'd appreciate if somebody could help.

I had several phones (also encrypted) of other brands before this one and never had this kind og issue.

AlessioUK

Re: Usb connectivity and MSC menu missing

HoWil — Mon, 29 Dec 2014 16:01:42 GMT

Hi AlessioUK,

Which version of Android was on the other phones.

Because I do not know unti now if it is a sony problem or a new feature in kitkat.

howil

Re: Usb connectivity and MSC menu missing

HoWil — Mon, 12 Jan 2015 06:43:24 GMT

Hi Hampus,

Does anythin happend in the meantime?

This issue is really important and in my opinion easy to handle.

I mean It shloud be easy to add the missing menu items in a future update!

Re: Usb connectivity and MSC menu missing

HoWil — Mon, 18 May 2015 06:40:25 GMT

Hallo AlessioUK,
Did you test it on lollipop (android 5.02)?
Any other hints?
Thx

Re: Usb connectivity and MSC menu missing

Marcelorum — Wed, 29 Jul 2015 06:52:51 GMT

I have the same issue.

Running 4.4.4

Also the phone is not charging connected to a PC.

Any help or finding?

Re: Usb connectivity and MSC menu missing

Marcelorum — Sat, 01 Aug 2015 03:40:09 GMT

I've found a tricky workaround.
Tested on Windows 7 - Xperia M2 D2306 - KitKat 4.4.4

1- Turn on USB debugging:
Go to Settings > developer options > USB debugging.
If you don't have developer options:
Go to Settings > about phone > press on the build number a couple of times until it says 'you are now a developer'.

2- Mark the Install Software checkbox on USB options:
USB Connectivity > Install Software > Mark the checkbox

3- Connect the USB cable to the phone and computer.
This will try to install an "android" new usb device, but Windows will not recognize it.
(This device needs the Developer Driver, but we don't need it, fortunately).
* No mass storage device nor battery charging yet.

4- Mark the USB tethering checkbox (Sharing your mobile data connection).
Go to Settings > More… > Tethering & portable hotspot > USB tethering > Mark the checkbox.
* An USB icon will be displayed in the status bar and the battery should be charging now.
* No mass storage yet.

5- Then open the Notification panel (To see the USB icon option).
Tap on Install Software.
* This will mount a virtual CD-ROM
* and the Mass Storage will be available (Internal and SD Card).

6- Then you can browse your files in the Windows File Explorer.

I've tested with and without PC Companion.

To use PC Companion, open it before Step 4 and try to pair the phone, this will fail, let the pairing error open.

After Step 4 and 5, PC Companion will pair the phone.
Then you can use it. All options are allowed except Backup and Restore due the Encrypted data.
Also Media Go works Ok.

I hope it works for you.