topic Re: Xperia E1 battery problem in XPERIA archive

Xperia E1 battery problem

sata — Tue, 12 Aug 2014 22:27:15 GMT

Good evening,
I have a problem with my Xperia ™ E1. I've had a week and the phone gets hot and the screen turns white and it crashes. The battery no longer holds the battery as soon automatically shut down when the screen goes white. I need help solving this problem. What solutions can you offer me. Thank you in advance!

Re: Xperia E1 battery problem

Hampus — Wed, 13 Aug 2014 07:57:58 GMT

Hi and welcome to the community! Since you're new please be sure that you have checked out our Discussion guidelines.

I suggest that you boot your phone into safe mode to see if you experience the same behaviour:
http://talk.sonymobile.com/t5/FAQ/How-to-boot-your-phone-into-safe-mode/m-p/348008

If you experience the same behaviour in safe mode, a software repair via PC Companion would be recommended:

http://www.sonymobile.com/global-en/tools/pc-companion/

In PC Companion you press start on Support Zone > Start on Update the phone/tablet software > Repair phone/tablet (the blue clickable link in the message) > Follow these steps without having your device connected to the PC.

Follow the instruction that appears in the program and do not connect your device until this guide tells you how to connect it.

Re: Xperia E1 battery problem

sata — Wed, 20 Aug 2014 22:59:28 GMT

Hallo there! my problem is solved thank you very much