topic Re: wired earphone problems in XPERIA archive

wired earphone problems

earphones — Tue, 12 Aug 2014 14:52:46 GMT

I have used and loved the earphones you get with the Sony xperia z2, problem is I bought myself the Sony wireless earphones, which are also great. But now after not using my wired earphones for a few months, when I plug them in it won't pick up the sound. The earphones are perfectly fine I have used them on other devices and I also have used other earphones on my phone and it works. So it must be some sort of bug in the system or something can somebody please help.

Re: wired earphone problems

dandy63 — Tue, 12 Aug 2014 15:08:59 GMT

Hi, have you tried 'unpairing' your wireless ones thru the bluetooth settings & trying the wired ones......maybe your Z2 keeps trying to find the wireless ones when you play music etc.....

Worth a try bud:smileysmileywink:

Re: wired earphone problems

earphones — Tue, 12 Aug 2014 23:23:31 GMT

I tried that already but it still doesn't work 😕

Re: wired earphone problems

Sam — Wed, 13 Aug 2014 03:18:28 GMT

Please try this: Main Menu > Settings > Apps > Smartconnect > Clear Data.

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Re: wired earphone problems

earphones — Wed, 13 Aug 2014 21:42:11 GMT

I tried that and still nothing 😕

Re: wired earphone problems

Sam — Thu, 14 Aug 2014 00:36:17 GMT

Does the headset have a microphone button? If so it may be using an unsupported configuration, to confirm please connect the headset whilst holding the button and continue holding it whilst attempting to use it and confirm if it works in that situation.

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Re: wired earphone problems

earphones — Thu, 14 Aug 2014 07:27:28 GMT

The earphones do not have a talk button or any sort of button, is there any other way to configure it?

Re: wired earphone problems

HussainQuadri — Thu, 14 Aug 2014 08:58:21 GMT

I guess the only thing left is to take a backup using backup and restore and factory reset your device (without wiping storage).

Then restore the backup.

Re: wired earphone problems

earphones — Sat, 16 Aug 2014 11:01:17 GMT

backed it up and reset and restored, and now its working perfectly fine, thank you very much. I dont know what it did but it did something and im happy with that. Once again thank you.