topic Re: sp power button and black sreen in XPERIA archive

sp power button and black screen

jmlx93 — Mon, 04 Aug 2014 11:45:45 GMT

Hello,

Excuse my poor english because I'm a french user.

I noticed that I cannot activate the screen with the power button until the call ends.

I had to switch on the earphones to be able to reactivate the screen with the power button.

Please note that I have no screen protector.

Any idea ?

Jean-Marc

Re: sp power button and black sreen

Tejinder — Mon, 04 Aug 2014 11:49:05 GMT

A RESET can help!! Use that feature as it does wonders!! Most probable cause could have been your screen guard but as you said you don't have one...

Re: sp power button and black sreen

jmlx93 — Mon, 04 Aug 2014 12:09:42 GMT

What do you mean by RESET ? reboot or ...

Re: sp power button and black screen

Alexander1 — Mon, 04 Aug 2014 14:30:53 GMT

Hi and welcome to the community! Since you're new please be sure that you have checked out our Discussion guidelines.

First of all make sure that you don't have any cover or case covering the proximity sensor (top part of the phone, over the display). If you haven't, I would suggest that you try to boot your phone into safe mode to see if the problem may be related to any 3rd party app that you have installed in your phone:

http://talk.sonymobile.com/t5/FAQ/How-to-boot-your-phone-into-safe-mode/m-p/348008#U348008

If the behavior persists in safe mode, you can try to reset your phone to factory settings as suggested above.

Otherwise I advice that you have your phone examined by a service center. Please contact your local Xperia support team for more information:

http://www.sonymobile.com/global-en/support/contact-us/