topic Phone doesn't start after update in XPERIA archive

Phone doesn't start after update

mrZTwo — Fri, 01 Aug 2014 10:12:59 GMT

Today I see this message after updating my phone now what should I do ?

Re: Help

Samuel1 — Fri, 01 Aug 2014 10:24:30 GMT

Hi and welcome to the community! Since you're new please be sure that you have checked out our Discussion guidelines.

Try to update the phone again.

Re: Help

srv1 — Fri, 01 Aug 2014 10:28:35 GMT

Was this OTA update or did you try to update with PCC ? Try again as is written, if you are updating with PCC be careful that you have all other programs on your PC closed, cables firmly attached and that you don't interrupt updating process. I hope you will succeed in second attempt.

Re: Help

mrZTwo — Fri, 01 Aug 2014 10:40:38 GMT

Yes I do it with PC and now I want to do it again but my phone couldn't connect to PC.

Re: Help

Thommo — Fri, 01 Aug 2014 10:41:46 GMT

You need to perform a system repair

Switch off your phone and unplug from Pc (Hold volume up and power for around 10 seconds)

Start PC Companion and select Support zone then Update my phone/tablet then in Blue Repair my phone/tablet and follow the onscreen instructions - When prompted connect your phone still switched off holding volume down - This should start the repair or reformat process

If you are using Windows 8/8.1 or a 64bit operating system then adjust the settings for PC Companion and run in compatibility mode and chose Windows 7 or XP