https://community.sony.no/t5/xperia-archive/smart-wireless-headset-pro-playing-up/m-p/3291278#M426963 <P>Hi, I purchased my headset pro a couple of years ago and it was fine but now it's not turning off and when I try to go to factory settings in the menu it doesn't let me it always scrolls to the left even when I play my music it keeps back tracking, any idea how to fix this issue. Thanks</P> Thu, 31 Jul 2014 09:14:05 GMT dj1 2014-07-31T09:14:05Z https://community.sony.no/t5/xperia-archive/smart-wireless-headset-pro-playing-up/m-p/3291278#M426963 <P>Hi, I purchased my headset pro a couple of years ago and it was fine but now it's not turning off and when I try to go to factory settings in the menu it doesn't let me it always scrolls to the left even when I play my music it keeps back tracking, any idea how to fix this issue. Thanks</P> Thu, 31 Jul 2014 09:14:05 GMT https://community.sony.no/t5/xperia-archive/smart-wireless-headset-pro-playing-up/m-p/3291278#M426963 dj1 2014-07-31T09:14:05Z https://community.sony.no/t5/xperia-archive/smart-wireless-headset-pro-playing-up/m-p/3291279#M426964 <P>Hi and welcome to the community! Since you're new please be sure that you have checked out our <A href="https://community.sony.co.uk/t5/Welcome/Discussion-guidelines/m-p/349678#U349678" target="_blank">Discussion guidelines.</A></P> <P>Sounds like there might be something wrong with the buttons on the headset.&nbsp;I suggest that you raise this with your local support team to proceed with this in the best possible way.<BR /><A href="http://www.sonymobile.com/global-en/support/contact-us/contact-info/" target="_blank" rel="nofollow noopener noreferrer">Local support.</A></P> Thu, 31 Jul 2014 10:09:18 GMT https://community.sony.no/t5/xperia-archive/smart-wireless-headset-pro-playing-up/m-p/3291279#M426964 Samuel1 2014-07-31T10:09:18Z