charging problem

sergiu91 — Thu, 31 Jul 2014 05:48:43 GMT

My phone only charges after it has been completely discharged and has auto turned off. Otherwise it acts like I would plug the charger in and out continously. Is it a hardware or a software problem? Thanks

Re: charging problem

Alexander1 — Thu, 31 Jul 2014 08:02:04 GMT

Hi and welcome to the community! Since you're new please be sure that you have checked out our Discussion guidelines.

Have you tried to restart your device by press and hold the power button and volume up at the same time until the device vibrates. I also suggest that you try to charge your phone using another charger.

If the behavior persists, you can try to repair the phone software using PC Companion:

http://www.sonymobile.com/update

In PC Companion, press start on Support Zone > Start on Update the phone/tablet software > Press the blue link that says "Repair phone/tablet".

Before repairing the software in your device you may want to backup your information first. Check out this topic for more information on how to:
http://talk.sonymobile.com/t5/FAQ/Backup-amp-Transfer/m-p/407253#U407253

And if that doesn't help, I suggest that you have your phone examined by a service center. Please contact your local Xperia support team for more information:

http://www.sonymobile.com/global-en/support/contact-us/

topic Re: charging problem in XPERIA archive

charging problem

Re: charging problem