topic Re: Xperia Z1 update failed in XPERIA archive

Xperia Z1 update failed

LUke-mcd — Thu, 31 Jul 2014 00:29:05 GMT

I'd been having a problem with the proximity sensor on my Z1 ever since the most recent update so I decided to prefrom a the software repair on the pc companion but when it reached the actual update stage and told me to unplug the usb and make sure the phone was at 50% battery it only gave me 1 second and when straight into the update. My phone was powered off at this point and I tried to turn it back on during the update but it wouldn't power on, (I don't know what percentage the battery was on) . The update failed and now when I just hold down the power button the phone(unpluged) wont turn on. If I plug it into the laptop via USB the light is blue and holding down the power button does nothing and the pc companion can't find it. I've tried holding down the power button and the volume up(+) button for 5-10 seconds and it vibrates 3 times but then goes into a cycle of the sony logo,then the update failed logo and then off again. Also I forgot to add that the phone wont charge as when Its plugged into a wall socket it just keeps turning itself off and on with the failed update message and even when I hold the power and volume up buttons together this still repeats,
Thanks in advance

Re: Xperia Z1 update failed

LUke-mcd — Thu, 31 Jul 2014 00:38:29 GMT

Also I forgot to add that the phone wont charge as when Its plugged into a wall socket it just keeps turning itself off and on with the failed update message and even when I hold the power and volume up buttons together this still repeats,
Thanks in advance

Re: Xperia Z1 update failed

Sam — Thu, 31 Jul 2014 05:11:16 GMT

Hi and welcome to the community! Since you're new please be sure that you have checked out our Discussion guidelines.

You should still be able to run a software repair, just do not plug in the phone until the very last of these steps and only as instructed:

1. Download the PC Companion software from http://www.sonymobile.com/gb/tools/pc-companion/
and install it on your PC.
2. Install and open PC Companion then select Support Zone.
3. Phone Software Update.
4. Start.
5. Repair Phone
6. Continue
7. Accept data removal
8. Next
9. Wait for prepare
10. Select Phone
11. Follow the connection steps

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