Phone freeze

tdj — Wed, 30 Jul 2014 21:17:06 GMT

Phone keeps freezing. Went into shop purchased from and was advised to update, which i have done, still freezing

Re: Phone freeze

Alexander1 — Thu, 31 Jul 2014 08:51:57 GMT

Hi and welcome to the community! Since you're new please be sure that you have checked out our Discussion guidelines.

First of all I suggest that you boot your phone into safe mode to see if the problem may be related to any 3rd party app that you have installed in your phone:

http://talk.sonymobile.com/t5/FAQ/How-to-boot-your-phone-into-safe-mode/m-p/348008#U348008

If the behavior persists in safe mode i would suggest that you try to repair the phone software using PC Companion.

In PC Companion, press start on Support Zone > Start on Update the phone/tablet software > Press the blue link that says "Repair phone/tablet".

Before repairing the software in your device you may want to backup your information first. Check out this topic for more information on how to:
http://talk.sonymobile.com/t5/FAQ/Backup-amp-Transfer/m-p/407253#U407253