topic Re: Screen frozen in XPERIA archive

Screen frozen

DDNMA — Thu, 21 Aug 2014 16:03:15 GMT

Hi everybody,

Has anyone ever experienced the following problem and is there any simple solution?

My screen isn´t responding to any touch i do.

Please help.

Thnx

Re: Screen frozen

Thommo — Thu, 21 Aug 2014 16:13:15 GMT

If you are wanting to switch it off then hold volume up and power untill it switches off

Re: Screen frozen

DDNMA — Thu, 21 Aug 2014 16:58:02 GMT

I´ve done it.

I reinitiated the tablet but the screen is still not accepting any touch input. I even took out the sim card but the problem is still the same.

Re: Screen frozen

Thommo — Thu, 21 Aug 2014 17:51:13 GMT

You could try and perform a system repair but I honestly don't think it will work as I'm thinking the touch pannel has stopped responding so you may have to contact your local Xperia care team http://www.sonymobile.com/global-en/support/contact-us/

However to perform a repair

Switch off your tablet and unplug from Pc (Hold volume up and power for around 10 seconds)

Start PC Companion and select Support zone then Update my phone/tablet then in Blue Repair my phone/tablet and follow the onscreen instructions - When prompted connect your tablet still switched off holding volume down or back button - This should start the repair or reformat process

If you are using Windows 8/8.1 or a 64bit operating system then adjust the settings for PC Companion and run in compatibility mode and chose Windows 7 or XP