topic Re: Navigation keys does not work in XPERIA archive

Navigation keys does not work

Jacques1 — Thu, 24 Jul 2014 21:22:11 GMT

The following navigation keys does not work.

- Task navigation key

- Home navigation key

- Back navigation key

The rest of the keyboard work

Re: Navigation keys does not work

Sam — Fri, 25 Jul 2014 04:45:36 GMT

Can you please test this for me, check in the Apps section of settings for an application called Smart Key and uninstall it then tell me if the problem continues?

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Re: Navigation keys does not work

Jacques1 — Sat, 02 Aug 2014 08:04:57 GMT

Hi Sam

I have tried to reload the software to see if would solve the problem. The phone started up with the setup guide to do the basic configuration settings but the problem is that I can not select any settings because the "Done" key at the bottom of the screen does not work.

Is there a way to bypass the setup guide?

Re: Navigation keys does not work

Sam — Mon, 04 Aug 2014 01:00:09 GMT

Hi AdventureGuy and welcome to the community! Since you're new please be sure that you have checked out our Discussion guidelines.

Unfortunatley not, however given that you still have a part of the touch screen still not working I would have to advise you to contact your local Xperia Care team for assistance in arranging an assessment of your device.

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