topic Re: Data problems ( WiFi & Mobile carrier connection) in XPERIA archive

Data problems ( WiFi & Mobile carrier connection)

hmart — Mon, 21 Jul 2014 14:58:05 GMT

I'm experiencing data problems. The phone stops working over internet, but the WiFi and data carrier are still connected. So I disable the WiFi or data and reenable it and continue working. It's a random problem. Not sure when it exactly happens.

Re: Data problems ( WiFi & Mobile carrier connection)

Alexander1 — Mon, 21 Jul 2014 15:40:54 GMT

Hi and welcome to the community! Since you're new please be sure that you have checked out our Discussion guidelines.

Do you experience this for all Internet access or only in certains apps?

Re: Data problems ( WiFi & Mobile carrier connection)

hmart — Mon, 21 Jul 2014 16:23:12 GMT

When the problem appears, all aplications stopped working. The WiFi icon or 3G icon keeps on, in white. But network doesn't seems to respond until disconnect and reconnect or turn off / turn on the phone. Then all starts to work again.

Re: Data problems ( WiFi & Mobile carrier connection)

Alexander1 — Tue, 05 Aug 2014 14:26:06 GMT

Well that sounds quite strange. I would suggest that you try to boot your phone into safe mode to see if the problem may be related to any 3rd party app that you have installed in your phone:

http://talk.sonymobile.com/t5/FAQ/How-to-boot-your-phone-into-safe-mode/m-p/348008#U348008

If the behavior still persists, I would advice you to repair the phone software using PC Companion:

http://www.sonymobile.com/update

In PC Companion, press start on Support Zone > Start on Update the phone/tablet software > Press the blue link that says "Repair phone/tablet".