https://community.sony.no/t5/xperia-archive/xperia-z2-start-up-problem-i-m-desperate-need-help/m-p/3278207#M417211 <P>Try to perform a system repair and if that fails contact Xperia care <A href="http://www.sonymobile.com/global-en/support/contact-us/" target="_blank" rel="nofollow noopener noreferrer">http://www.sonymobile.com/global-en/support/contact-us/</A></P><P>Switch off your phone and unplug from Pc (Hold volume up and power for around 10 seconds)</P><P>Start PC Companion and select Support zone then Update my phone/tablet then in Blue Repair my phone/tablet and follow the onscreen instructions - When prompted connect your phone still switched off holding volume down or back button - This should start the repair or reformat process</P><P>If you are using Windows 8/8.1 or a 64bit operating system then adjust the settings for PC Companion and run in compatibility mode and chose Windows 7 or XP</P> Sat, 16 Aug 2014 23:36:32 GMT Thommo 2014-08-16T23:36:32Z https://community.sony.no/t5/xperia-archive/xperia-z2-start-up-problem-i-m-desperate-need-help/m-p/3278206#M417210 <P>My phone randomly shut down today with full power on, just lying on my table. I had troubles turning it on, did the restart-thingy and finally i got some power in it. The problem is, that after it says ''Sony'' Then ''Xperia'' The purple/blue animated background comes on (as it always does when its starting up) but its stucked in that animation. Have tried literally ANYTHING i could come up with, and what I'v read on the internet.<BR /><BR />I couldn't find anything specific about the problem, since I don't know if I'm the only one ever tried so. I'v been waiting for an hour, the animation is still just there, aint turning on completly, waited 5 hours, tried again - same story. holded the powerbutton + volume button etc. nothing works.</P><P>I can turn the phone ''off'' when the animation is on, and when i start it again it's still stucked in the purple animation.</P><P>Anyone got any suggestion for this?</P><P>My thought is, that its some kind of software bug or so.&nbsp;</P><P>I'm REALLY desperate for help</P><P>(The phone haven't been dropped or anything, just suddently happend)</P> Sat, 16 Aug 2014 23:24:22 GMT https://community.sony.no/t5/xperia-archive/xperia-z2-start-up-problem-i-m-desperate-need-help/m-p/3278206#M417210 AndersJ 2014-08-16T23:24:22Z https://community.sony.no/t5/xperia-archive/xperia-z2-start-up-problem-i-m-desperate-need-help/m-p/3278207#M417211 <P>Try to perform a system repair and if that fails contact Xperia care <A href="http://www.sonymobile.com/global-en/support/contact-us/" target="_blank" rel="nofollow noopener noreferrer">http://www.sonymobile.com/global-en/support/contact-us/</A></P><P>Switch off your phone and unplug from Pc (Hold volume up and power for around 10 seconds)</P><P>Start PC Companion and select Support zone then Update my phone/tablet then in Blue Repair my phone/tablet and follow the onscreen instructions - When prompted connect your phone still switched off holding volume down or back button - This should start the repair or reformat process</P><P>If you are using Windows 8/8.1 or a 64bit operating system then adjust the settings for PC Companion and run in compatibility mode and chose Windows 7 or XP</P> Sat, 16 Aug 2014 23:36:32 GMT https://community.sony.no/t5/xperia-archive/xperia-z2-start-up-problem-i-m-desperate-need-help/m-p/3278207#M417211 Thommo 2014-08-16T23:36:32Z