topic Z2 Contact & Messaging keep crashing in XPERIA archive

Z2 Contact & Messaging keep crashing

JonathanG — Mon, 02 Jun 2014 22:16:17 GMT

Very odd one...

Today suddenly both Messaging and Contacts became virtually unuseable. Both kept crashing and the device was getting through it battery really fast and getting hot. I tried to figure out what was wrong however as i had not installed any apps for a few days i could not see any reason for this sudden change.

I defaulted the device and started again, I have just got everying back and its started again.

When opening Messaging it wil be really slow - when typing the message its slow and you have to wait for the text to catch up.

When you go to dial a number it trys to query the number you are dialling against contacts - it keeps crashing and closing Contacts.

If you turn off WiFi and mobile data it seems to be better but still crashes from time to time.

I have selected to sync my contacts from Facebook and Exchange email however currently my contacts are empty. Despite this i recieved an SMS from a Facebook contact and it displays their name in Messaging - but they are not there in contacts...

With Wifi truned on the device seems to be getting really hot.

Its all really odd and i am totally stumpped.

Please help!

Re: Z2 Contact & Messaging keep crashing

_alexdon_ — Mon, 02 Jun 2014 22:19:04 GMT

Does the same occur in safe mode?

http://talk.sonymobile.com/t5/FAQ/How-to-boot-your-phone-into-safe-mode/m-p/348008

Re: Z2 Contact & Messaging keep crashing

JonathanG — Mon, 02 Jun 2014 22:33:07 GMT

I didnt know there was such a thing as safe mode!

I have tred it in safe made and exactly the same happens. I have also noticed that when i just try to dial a number to call it seems to crash saying 'Unfortuantely, Contacts has stopped working'.

I completed the latest android update on Saturday and its seemed fine since.

When Wifi is off its slightly better but far from being right.

With Wifi on it is getting so hot its crazy...

Any other ideas?

MAny Thanks

Re: Z2 Contact & Messaging keep crashing

_alexdon_ — Mon, 02 Jun 2014 22:35:25 GMT

Did you try settings-apps-all,messages and phone app,force stop and clear data? Tell me if that helps.

Re: Z2 Contact & Messaging keep crashing

JonathanG — Mon, 02 Jun 2014 22:51:28 GMT

OK i have tried that and initially it seemed a bit more responsive. I turned on wifi and kicked off a contacts sync - it stopped again.

A bit more info. I noticed this morning my work Exchange email account had not synced since i completed the Android update on Saturday. There was no obvious reason why it would not sync therefore i decided to delete the account and connect it again. About the same time that it would have completed its initial sync i started to get these problems.

Do you think its linked to the update?

Re: Z2 Contact & Messaging keep crashing

Tmmie — Mon, 02 Jun 2014 23:12:48 GMT

Hey,

Same problem here, contacts seems to been crashing serveral times after the update.

Greetings Tommie

Re: Z2 Contact & Messaging keep crashing

JonathanG — Mon, 02 Jun 2014 23:32:37 GMT

Do you have an exchange email account on your phone?

Did this stop working after the update?

I have just deleted the exchange email account and it seems to be performing a little better at the moment.

Not sure what i am going to do as i need the exchange email account on it!

Re: Z2 Contact & Messaging keep crashing

_alexdon_ — Tue, 03 Jun 2014 12:43:50 GMT

Contact a staff member:

http://talk.sonymobile.com/t5/Welcome/Community-users/m-p/634967

Re: Z2 Contact & Messaging keep crashing

JonathanG — Tue, 03 Jun 2014 17:15:22 GMT

Thanks alexdon

I have now emailed a staff member. Phone has been just as bad all day..

So frustrating as it was absolutely fine before i completed the firmware update on saturday...

Re: Z2 Contact & Messaging keep crashing

_alexdon_ — Tue, 03 Jun 2014 17:17:53 GMT

I am sorry but keep us updated.

Re: Z2 Contact & Messaging keep crashing

JonathanG — Wed, 11 Jun 2014 08:45:34 GMT

No, i still have problems. I am in dialogue with one of the Sony guys on here via PM. The latest is:

This evening i have:

Deleted all sync accounts (facebook, googlemail, exchange, linkedin.

Restated phone

Force closed contacts

Cleared the contact cache

Restarted phone

Setup Exchange sync.

I now have all my exchange contacts on the device and it seems to function fairly well - conacts still stop responding about 10% of the time and messaging is slow however at least i have contact.

I added Facbook sync and contact became unresponsive. So i removed it again.

It seems that if there is either too many contacts (ie syncing Facebook, Exchange, Googlemail, Linked in) or if there are too many duplicates it just falls apart.

I would love someone to find the answer however i know the Sony dev's are on the case.

Many Thanks

Jonathan

Re: Z2 Contact & Messaging keep crashing

jerryuan11 — Tue, 17 Jun 2014 06:12:04 GMT

i have the same problem. tried changing sim card, but doesn't help.

confirmed as software issue.

i sync with gmail, and have over ten thousand contacts.

never have any problem with samsung note 2.

when contacts crashes, it shows no signal and no sim at the top.

Re: Z2 Contact & Messaging keep crashing

JonathanG — Tue, 17 Jun 2014 12:21:39 GMT

When my contracts / messaging crash i dont have the sim card error.

It only seem to happen when i have an exchange active sync account connected to the device. I believe Sony developers are looking into it.

Many Thanks

Jonathan

Re: Z2 Contact & Messaging keep crashing

RandySony — Wed, 02 Jul 2014 18:36:42 GMT

I removed roughly 7,000 contacts from my phone, erased ActiveSync and Google...now I'm down to roughy 600 contacts and it still crashes 80% of the time. This makes my phone unusable and disappointing.

Not only that, if I attempt to link contacts, it doesn't work at all.

Also, I can't tell you how many times I had to shut down my phone because the contacts/phone app crashes and I can't hang up a call.

Contacts need an update ASAP. (So much for waiting 7 years for a great Sony phone to finally come out)

- Randy

Owner of all things Sony

Re: Z2 Contact & Messaging keep crashing

domtom — Thu, 24 Jul 2014 10:26:23 GMT

I have the same exact problem !

I am on Gmail, Facebook...

And now no more connection to my operator netwok.

After put the SIM code nothing happen.

Please help !

Re: Z2 Contact & Messaging keep crashing

RandySony — Thu, 24 Jul 2014 13:09:55 GMT

I finally wiped my phone and installed an update...it's working perfect now after all those issues. My phone wouldn't backup either so it was painful but worth it.

Re: Z2 Contact & Messaging keep crashing

JonathanG — Thu, 24 Jul 2014 13:30:20 GMT

My phone still seems to have issues with contacts from time to time.

The only way i can fix it is to for stop contacts, clear the cashe. and then sync all the contacts again. After about 10 attempts i get the contacts back however after a few days have to go through the same process.

I raised the issue with Sony however havent heard anything for over a month. Not at all impressed with Sony on this one.

Re: Z2 Contact & Messaging keep crashing

MrMag12 — Thu, 24 Jul 2014 17:53:45 GMT

I had the same problem. Sony support could not help me. I was getting tired of it freezing up. What I did to resolve the problem was to install "GO SMS". It works great and no more freezing. Sony should look into making a deal with the owner of this app. It's a **bleep** of a lot better than the app that they give us.

Re: Z2 Contact & Messaging keep crashing

Mercure62 — Sat, 16 Aug 2014 14:40:44 GMT

I am having the same issue Sony Xeperia Z1...I have reinstalled android twice (4.4.4 using Google launcher) and tried it before reinstalling all my apps... And as soon as it began syncing with Google the problem reoccured. So it is not am app conflict. It appears to be some issue related to the Contacts app and the syncing. Now I'm using it like this anyway because it works most of the time and if it crashes then usually one or two times later (two or three seconds) it's is stable enough for a phone call... I assume Sony will be out with a fix soon!!

Re: Z2 Contact & Messaging keep crashing

serpens — Mon, 22 Sep 2014 14:43:22 GMT

I am having this same issue, it also shows the no sim installed and shuts down the contacts. I am on version 314 software. Anyone have a fix to this?