topic Re: bad network signal quality in XPERIA archive

bad network signal quality

karamabikaram — Tue, 01 Jul 2014 20:27:55 GMT

anyome have problem with signal ??

i cant receive more than two lines in signal stranght outdoor and indoor i cant receive any line , can anyone help.

it is software or hardware problem

Re: bad network signal quality

Sam — Wed, 02 Jul 2014 03:13:34 GMT

If you check your network settings, what is currently selected: Main Menu > Settings > More > Mobile Networks > Network Mode.

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Re: bad network signal quality

karamabikaram — Wed, 02 Jul 2014 04:14:14 GMT

when i do automatic search for signal i can see the network provider, i get a 3g signal and lte signal and 2 g. in 3g i can connect to network normallynbutbi get two lines in network, i cant connect to 2g network. in 2 g network i cant receive anybline in signal. it is a software problem or hardware. please help?

Re: bad network signal quality

Sam — Wed, 02 Jul 2014 04:20:12 GMT

Is this issue specific to using the handset in any particular region, for example do you ever see full bars?

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Re: bad network signal quality

karamabikaram — Wed, 02 Jul 2014 05:08:08 GMT

yes last week i sae full bar and i have other xperia z2 i have full bar signal, a factory reset can help??

Re: bad network signal quality

Sam — Wed, 02 Jul 2014 05:19:41 GMT

Before looking at restting the device, can you please try the SIM from the other Xperia in the one with the problem?

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Re: bad network signal quality

karamabikaram — Wed, 02 Jul 2014 05:53:24 GMT

i tried but same problem no more than two lines in signal

Re: bad network signal quality

Sam — Wed, 02 Jul 2014 06:01:40 GMT

In this case it would be worth trying a software repair to at least rule out a software problem:

1. Download the PC Companion software from http://www.sonymobile.com/gb/tools/pc-companion/
and install it on your PC.
2. Install and open PC Companion then select Support Zone.
3. Phone Software Update.
4. Start.
5. Repair Phone
6. Continue
7. Accept data removal
8. Next
9. Wait for prepare
10. Select Phone
11. Follow the connection steps

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Re: bad network signal quality

karamabikaram — Wed, 02 Jul 2014 07:24:02 GMT

ok , i will try this if it resolve my problem.

i will letcyou know after trying tomorrow.

10x and the best for the best sony

Re: bad network signal quality

karamabikaram — Thu, 03 Jul 2014 04:34:49 GMT

dear, i try to reflash my phone via flashtool, i unwipe data and cache and app logs, now gsm working fine but the 3g i get 2 bars in signal. i have another z2 i got full signal. i will try this night to repaire via pc companion. 10x

Re: bad network signal quality

Jester0968 — Thu, 03 Jul 2014 18:42:26 GMT

Hi i having been suffering similar problem Sony want me to send the phone away not a chance I want a new phone or a software fix did a soft repair and made no difference have tried different sim it's not my network it's the phone so far no one can offer me a fix

Re: bad network signal quality

karamabikaram — Fri, 04 Jul 2014 06:08:40 GMT

same problem. i tried differend things and try to repaire same problem. i think it is hardware problem faulty by sony board. if sonynwant to tacke care about customer they take our phone and give us new ome or return our money tonour bank account. faulty manufacture problem. if our phinenare not with warrenty sony should ta care about us and guve us money by bank account.

we will see what we can do

Re: bad network signal quality

Martin27 — Fri, 04 Jul 2014 08:03:41 GMT

Signal bars on the home screen are arbitrary...

Go into Settings>About Phone>Status and check the Signal strenght in dBm and asu against another phone, preferably on the same network.

I can tell you that my Z2 signal strength sitting here now is almost identical to that of the HTC I have for work, although on a different network.

Re: bad network signal quality

karamabikaram — Sat, 05 Jul 2014 14:16:10 GMT

after factory rest not repaire i can get edge and lte full signal but the problem is on 3g signal, i receive max 2 bar signalbut indor i can't get any signal. pls help

Re: bad network signal quality

METLHED27 — Wed, 16 Jul 2014 19:25:37 GMT

I'm having same issue on AT&T network. I did a factory reset, no luck. They swapped out SIM card, no luck. I have 2 bars sometimes, no bars sometimes, 3 bars sometimes. When I go to make a call, the phone says "no service" and the call won't go through. I am without a phone now, very frustrating!!!!

Re: bad network signal quality

Jeven — Fri, 01 Aug 2014 07:44:50 GMT

I have the same issue. I compared my Z2 signal strength with another at my operators (Telenor Sweden) store. My phone had much lower signal strength than the phone from the store using the exakt same network and cell. Clearly a hardware issue.

Re: bad network signal quality

dandy63 — Fri, 01 Aug 2014 08:29:26 GMT

@Jeven wrote:
I have the same issue. I compared my Z2 signal strength with another at my operators (Telenor Sweden) store. My phone had much lower signal strength than the phone from the store using the exakt same network and cell. Clearly a hardware issue.

Hi, did you check as Martin27 suggested the dBm & asu....was this two Z2s that you compared?

Re: bad network signal quality

Jeven — Fri, 01 Aug 2014 09:06:49 GMT

@dandy63 wrote:
@Jeven wrote:
I have the same issue. I compared my Z2 signal strength with another at my operators (Telenor Sweden) store. My phone had much lower signal strength than the phone from the store using the exakt same network and cell. Clearly a hardware issue.
Hi, did you check as Martin27 suggested the dBm & asu....was this two Z2s that you compared?

Yes, yes and yes of couse!

Re: bad network signal quality

dandy63 — Fri, 01 Aug 2014 09:31:48 GMT

In that case then def a problem Did the store suggest anything or any reason why.....how varied were the results?

Re: bad network signal quality

Jeven — Fri, 01 Aug 2014 10:09:41 GMT

@dandy63 wrote:
In that case then def a problem Did the store suggest anything or any reason why.....how varied were the results?

No, they had not heard of any problems like mine. I got like -100 dBm and the other Z2 got like -70 dBm. Only using WCDMA though! LTE is fine! I can use the Internet but I can hardly make any phone call.