topic Re: Photo and video problem in XPERIA archive

Photo and video problem

bongostu — Sun, 13 Jul 2014 19:11:10 GMT

Hi first post, just got a Z1 and loving it but I am having trouble viewing photos and videos. When taking a photo it shows it has taken on the camera screen but when you view in the album it is a black picture with a mountain on it.

Also when I take any video it shows the play symbol on the album page but when you press play it says "cannot play video" what am I doing wrong?

I wanted this phone for the good camera but at the minute i have to still use my xperia S. I need help as I am going on holiday and wanted the Z1.

Thanks

Stu

Re: Photo and video problem

alex00752 — Sun, 13 Jul 2014 19:51:13 GMT

You can try to go to Settings/All/ Look for Camera, Cameras, Album, and Movies and for each press on Clear data button. After you do that try to take a picture to see if the problem goes away.

Are you saving Camera pictures/ videos to SD card or internal memory?

Re: Photo and video problem

_alexdon_ — Sun, 13 Jul 2014 19:52:14 GMT

Please tell if your files are stored on micro SD or internal memory.You can try settings-apps-all-media storage,force stop and clear data.Restart.

Re: Photo and video problem

bongostu — Sun, 13 Jul 2014 20:02:42 GMT

It says it is storing to the sd card, when you go to file commander you can see some of the thumbnails but when you click on them it shows that mountain symbol again.

I have just tried that and its still the same, could the camera settings be wrong or something?

Re: Photo and video problem

alex00752 — Sun, 13 Jul 2014 20:17:03 GMT

If you connect the sd card to the computer you can scan the card for errors using norton utilities ore something similar.

If you copy a photo to sd card can you access it?

What file system the sd card has? (Fat, Fat32, EX fAT)

Re: Photo and video problem

bongostu — Sun, 13 Jul 2014 21:53:08 GMT

Thanks I will have a try and report back.

Re: Photo and video problem

_alexdon_ — Mon, 14 Jul 2014 16:29:34 GMT

We are waiting.

Re: Photo and video problem

bongostu — Mon, 21 Jul 2014 21:30:50 GMT

Sorry about the late reply but not had time to sort anything.

After formatting the card it can't be read by the phone or the computer so I think it has been a crap card. I am going to try a 32gb card from a well known maker and see if that works. I did try another card 16gb which I had in a tablet and the phone wouldn't read that either.

Re: Photo and video problem

_alexdon_ — Mon, 21 Jul 2014 21:35:30 GMT

Sorry to hear,you might want to have the phone examined too,see if it has a problem or not.

Re: Photo and video problem

bongostu — Mon, 21 Jul 2014 22:01:53 GMT

I was just looking to see if there was any problems and came across this which sounds like the same problem, or am I wrong, sorry but I'm not that technically minded on these things.

I also saw there was a new update (kit kat 4.4.4) but it says my phone is up to date, do you have to wait until Sony sends it out?

http://www.xperiablog.net/2014/03/20/before-upgrading-to-kitkat-be-wary-of-sd-card-restrictions/

Re: Photo and video problem

_alexdon_ — Mon, 21 Jul 2014 22:09:39 GMT

You already have KK 4.4.2,this is 4.4.4.But you can wait for the update and see how it is.

Re: Photo and video problem

bongostu — Mon, 21 Jul 2014 22:16:43 GMT

Cheers I will try a new card, and wait for the update. I was really looking forward to getting this phone but at the minute I'm still using my Xperia S. I have read that it also has problems when it goes in water which is another reason I went for the Sony. My S had 32gb built in and has been a great phone with no problems at all. I hope it gets better.

Re: Photo and video problem

_alexdon_ — Mon, 21 Jul 2014 22:19:59 GMT

Cool,Xperia S is a good phone.I still have my old P.Keep us updated.

Re: Photo and video problem

bongostu — Thu, 31 Jul 2014 21:47:52 GMT

Just to finish this off the update came Android 4.4.4, installed this and it now seems to read the music files ok. I got a new 32gb Sd card and this seems to have fixed the photo problem so all looking good. I can assume the previous memory card must of been at fault. In the camera settings I have set it to save images straight to the sd card which it wouldnt do before the update.

Re: Photo and video problem

_alexdon_ — Fri, 01 Aug 2014 12:46:41 GMT

This sounds promising.