topic Re: Difficulty waking up Z1 compact in XPERIA archive

Difficulty waking up Z1 compact

abdoujaparov — Thu, 30 Jan 2014 13:55:04 GMT

I received my Z1 compact yesterday.

I am experiencing difficulty waking the phone up after receiving notifications/alerts and e.g. when I want to turn the display on to see what the time is.

I hit the on/off button but nothing happens. I have to repeat this several times. Sometimes the phone wakes up, most times not.

Am I doing something wrong? Is this a software or hardware issue? PEBCAK? If so, please enlighten me 🙂

Re: Difficulty waking up Z1 compact

Stuart — Thu, 30 Jan 2014 14:27:38 GMT

I would try a full factory reset of the phones software.

Re: Difficulty waking up Z1 compact

Uliwooly — Thu, 30 Jan 2014 15:17:02 GMT

Reinstall the latest update with

Update Service (SUS)

PC Companion (PCC)

Bridge (for Mac)

Alternatives on How to backup Xperias

http://talk.sonymobile.com/thread/36355

Re: Difficulty waking up Z1 compact

Rickard — Thu, 30 Jan 2014 15:40:50 GMT

That sounds strange. Have you noticed if it's notifications from a certain app that's causing this?

Could you send send me a PM with the following information and i'll forward this for further investigation:

Name:

Phone nr:
E-mail:
Country:
Operator:
IMEI nr:
Build number:
Examples of notifications this has happened with:

Re: Difficulty waking up Z1 compact

Nejmann — Fri, 31 Jan 2014 15:12:49 GMT

My new Z1 Compact does exactly the same. When I want to unlock the screen, take or end a call the screen stays black. completely unresponsive.
Had a "normal" Z1 before and never encountered this problem which is strange since the hardware and software should be identical.
Think I will return the phone on Monday since I wont risk this is a hardware fault, eg. unrepairable. It is already driving me nuts after two days.

Re: Difficulty waking up Z1 compact

Stuart — Fri, 31 Jan 2014 15:32:51 GMT

Had mine 24 hours now and not had a single issue with the screen not coming on, I only have Banking, ebay, paypal apps on the phone other than what came already installed,

Just remembered I removed McAfee and put 360 security on.

Re: Difficulty waking up Z1 compact

Nejmann — Fri, 31 Jan 2014 15:38:06 GMT

My phone didn't come with McAfee preinstalled.

Re: Difficulty waking up Z1 compact

drannie73 — Fri, 07 Feb 2014 12:05:58 GMT

I had the same problem and then the phone powered off last night at 70% battery and would not turn on. pressed the reset button and it now seems to be behaving. I am going to monitor it and if it happens again before the end of the month it will be going to CWH for an exchange.

Re: Difficulty waking up Z1 compact

olem — Sat, 08 Feb 2014 16:10:54 GMT

I have the same problem. If I wait long enough, up to seven seconds, it comes on, mostly I push the on off button several times before it reacts. This happens every time I turn the screen on. Have installed all updates, disabled all power saving and turned off automatic screen brightness, with no effect. Very annoying!

Re: Difficulty waking up Z1 compact

jxt — Sat, 08 Feb 2014 17:10:02 GMT

My phones on off button now takes many presses before the screen shows? Sony is this a hardware failure or software failure?! Is there a fix for this? My phone is barely a week old! Why are there issues like this?

Re: Difficulty waking up Z1 compact

abdoujaparov — Sat, 08 Feb 2014 22:47:06 GMT

Simply rebooting my phone a couple of times fixed this issue for me, apologies for not replying earlier.

There was some slowness in waking the phone up for a period yesterday, but it it took much less time than with the original problem.

Re: Difficulty waking up Z1 compact

wilpang20 — Sun, 09 Feb 2014 09:15:02 GMT

Hi guys,

I haven't encountered the problems described in the original post but the opposite, sometimes the screen switches/phone wakes up for no reason when it's on the table or in my car.

It's not a major problem but a little annoying as you believe you have received a text or something and reach for the phone....

Anyone had a similiar issue?

Re: Difficulty waking up Z1 compact

rcbm — Tue, 11 Feb 2014 12:12:14 GMT

same issue for me. batteries at 30%.

I had to hold the power and the volume up to reset it.

only had the phone a few days.

I don't really want to have to factory restore it... ive only just got it.

Should I return it as faulty?

Re: Difficulty waking up Z1 compact

despresa — Mon, 17 Feb 2014 16:13:29 GMT

Hi, I have exactly the same problem with a french phone after 2 days. It takes sometimes about 10sec to wake up.

I'll try to reboot as I haven't done it yet.

Hoping I won't have to return it because I'm loving it 🙂

Re: Difficulty waking up Z1 compact

gaduffl — Tue, 18 Feb 2014 20:51:19 GMT

Hi,

I have exactly the same problem. I get the impression that it has to something with the memory. I can reproduce the problem if I open up Chrome, load a website with around 10MB of images and then start google maps. When google maps is active and on top and I press the power button to send the phone to sleep, I have to press it many many times to wake up the phone again.

Also the unlock screen seemed to lag from day one (when using the 4 digit pin).

@Sony: This is a very poor performance for a top performance phone. I will also conctact the customer support, this problem has to be fixed immediately!

Regards

Re: Difficulty waking up Z1 compact

eddhyde — Sat, 01 Mar 2014 19:22:28 GMT

Can a Mod sticky this thread (as older with sony response)?

Mines better after a hard reset (power + vol up) after being live for just over a week, but isnt really acceptable. My old Xperia S experienced slow downs and laggy screen when waking up (icons took 4-5s to load) which got better with a power off, but thought a 1wk old 2014 phone would be a lot better

Re: Difficulty waking up Z1 compact

despresa — Sat, 01 Mar 2014 20:25:56 GMT

The problem has totality disappeared after my first soft reset without uninstalling anything.

Re: Difficulty waking up Z1 compact

_alexdon_ — Sat, 01 Mar 2014 20:30:38 GMT

I do not know if it will help you,but do you restart your phone regularly?

Re: Difficulty waking up Z1 compact

eddhyde — Sat, 01 Mar 2014 22:07:30 GMT

I stated in the message i hadnt restarted it since i recieved it, but only had it a week, so its far from clogged, though suppose it has had a lot of apps installed and a decent amount of use. Have now done so and it is working again with 0 lag on the wake up so a soft or hard restart would seem to cure for me, will let you know if it re-occurs

However its a little disapointing Sony/Android havent sorted this, other android phones with similar hardware dont seem so prone to these kind of issues, and iphones definatly less so.

Re: Difficulty waking up Z1 compact

_alexdon_ — Sat, 01 Mar 2014 22:09:23 GMT

Iphones do not need restart because there is no actual charge for the RAM memory,simple interface with less customization that can be applied.But on android there is a difference.And I think that all phones on android need restarting regularly to work at their best.