topic Re: Invalid IMEI Number in XPERIA archive

Invalid IMEI Number

SmileznCriez — Thu, 30 Jan 2014 03:31:16 GMT

Hello,

For some reason, i am getting an Invalid IMEI number when trying to register the phone on the sony website. any suggestions on how this could have happened? i have had the phone for about 3 months now and the way i got my imei number is by typing *#06# in the phone.

Thank you for your time.

Re: Invalid IMEI Number

Rickard — Thu, 30 Jan 2014 09:22:30 GMT

Hi and welcome to the community! Since you're new please be sure that you have checked out our Discussion guidelines.

It sounds like you have entered something else then digits or wrong number of digits. The IMEI should be 15 digits. Depending on phone and where you check the IMEI you may see more then 15 digits, in that case, only enter the first 15 digits.

Re: Invalid IMEI Number

TheBigBlueSheep — Fri, 24 Oct 2014 16:48:39 GMT

Thanks for that. Do I use the IMEI SV?

I have tried everything and it hasn't really worked.

My phone is Xperia E1.

Re: Invalid IMEI Number

Rickard — Tue, 28 Oct 2014 11:23:32 GMT

IMEI SV should not be entered when you register the phone in your account. The IMEI is the first 15 digits you see when you enter *#06# in the phones dialer.

Re: Invalid IMEI Number

penny1036 — Wed, 03 Jun 2015 12:49:11 GMT

I have the same problem and my phone is also a sony xperia e1 (dual). When I type *#06# I get IMEI1 and IMEI2 and both numbers are 15-digit.

Re: Invalid IMEI Number

Rickard — Mon, 08 Jun 2015 13:45:43 GMT

@penny1036

Sorry to hear that.

Could you send me a private message with your IMEI-numbers?

Re: Invalid IMEI Number

Rhissing — Thu, 18 Jun 2015 00:19:50 GMT

I am having the same problem with a Z3 and I am concerned that my phone is bogus. When I emter the imei number to the imei website, the specs come up for a tablet with totally different specs from what it should be.

Re: Invalid IMEI Number

nizarotta — Sat, 08 Aug 2015 08:54:30 GMT

I tried to register my phone but a message shown that my IMEI is not Valid.
Whats the problem? And how can you fix it?!
My phone is Z3 dual

Re: Invalid IMEI Number

Shoaib7 — Mon, 19 Oct 2015 08:26:16 GMT

Is your problem solved? I have same problem

Re: Invalid IMEI Number

bbaa — Fri, 23 Oct 2015 10:02:51 GMT

any updates ? im facing same issue

Re: Invalid IMEI Number

BrianQWebb — Sun, 01 Nov 2015 04:47:13 GMT

ARGH! I'm having the same problem, too. But mine is with the Xperia Z4 Tablet I just bought a couple weeks ago. To make it worse, dialing #06# and #60# bring up an "Connection problem or Invalid MMI Code" message. When I use the IMEI code from the label on the side of the box, the website gives me an "Invalid IMEI" error message.

So...what's up?

(I also have a microSD card issue, but this is more pressing)

Thanks!

Re: Invalid IMEI Number

Thunder08 — Wed, 04 Nov 2015 20:59:36 GMT

I also have problem with IMEI on Sony M4 Dual. I enter first IMEI and it is uncorrect, second IMEI is uncorrect too..

Re: Invalid IMEI Number

Saidd — Mon, 30 Nov 2015 00:01:41 GMT

I have the same problem
My phone is Z5 premium dual

Re: Invalid IMEI Number

ragh_1 — Thu, 17 Dec 2015 21:51:27 GMT

I have the same problem with my Z5 Premium. I have entered the exact 15 numbers shown and yet it says that the IMEI number is invalid. Is there any way in which this can be fixed.

Re: Invalid IMEI Number

Beltizar1 — Thu, 10 Mar 2016 12:38:12 GMT

I also have Invalid IMEI number on my Z4 tablet. I registered it when new on Sony website but now it is showing as invalid. I only know this because I went to update the 'Nickname'. This is a replacement tablet after first one was replaced under warranty

Re: Invalid IMEI Number

Rickard — Thu, 10 Mar 2016 12:57:40 GMT

@Beltizar1

I checked your account and i do see one Z4 Tablet registered with an IMEI. Not sure if it's the correct one. Send me a private message with the IMEI that should be registered and i'll try from here.

Re: Invalid IMEI Number

AliasTakbo — Fri, 06 May 2016 17:42:01 GMT

Im also having this kind of problem. My phone is m5 dual. Pls help. Thanks.

Re: Invalid IMEI Number

Mick-GISer — Wed, 21 Dec 2016 13:07:03 GMT

Absolutely the same with Xperia C4 Dual (E5333), though it let me to register the phone in account

Re: Invalid IMEI Number

Rickard — Wed, 21 Dec 2016 13:47:00 GMT

@Mick-GISer

Sorry to hear that

When i check your account, i see a C4 Dual (E5333) registered properly with IMEI so it looks ok from here. Are you trying to register both IMEI numbers? You should only register the first.

Re: Invalid IMEI Number

Mick-GISer — Thu, 22 Dec 2016 10:18:50 GMT

No, I just tried to register it by Slot1 IMEI and there were no result. I'd made the registration via personal settings in profile then, warrany information and my last OS update version appeared. I think it will be OK to share this info, because other users could be keeping on trying to register by hotkeys on the web site and not adding data manually...